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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.00 - $16.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
vacation
sick leave
Holiday pay
Pet insurance
supplemental life insurance
short-term disability
long-term disability
401(k) savings plan
Employee Discounts
Employee wellness programs
Job Description
Chateau Elan Winery & Resort is a premier luxury destination located in the scenic north Georgia foothills. Established initially with the planting of vineyards in 1981, the resort has since expanded into a sprawling 3,500-acre conference and leisure resort that attracts visitors from across the country and beyond. Renowned for its commitment to exceptional guest service and high-quality products, Chateau Elan has earned a reputation as a top-tier resort that combines the charm and elegance of a vineyard with modern amenities and comprehensive conference facilities. The resort prides itself on fostering a warm and welcoming atmosphere, with associates dedicated to... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or hospitality preferred
- ability to handle transactions accurately
- strong interpersonal skills
- availability to work flexible hours including weekends and holidays
- attention to detail and reliability
Job Qualifications
- Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing
- ability to operate a keyboard and point of sale procedures
- ability to effectively deal with and resolve conflict situations, such as inaccurate check total
- ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation
- effective verbal and written communication skills
- ability to adapt communication style to suit different audiences such as effectively communicating with supervisors, coworkers, and the public
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- use a positive and clear speaking voice, listen to, and understand requests
- prepare customers' orders as requested accurately and efficiently
- ring guest check correctly and close the check to the proper method of payment
- ensure guest satisfaction and tactfully negotiate resolution in case of dissatisfaction
- maintain the highest level of standards for all product preparation
- clean or sanitize work areas, utensils, equipment, service stations or seating areas
- comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
- balance house bank at the end of the shift and retrieve and return bank from vault to workstation to ensure accountability
- comply with attendance rules and be available to work on a regular basis
- perform any other job-related duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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