Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $14.00 - $16.00
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
vacation
sick leave
Holiday pay
Pet insurance
supplemental life insurance
short-term disability
long-term disability
401(k) savings plan
Employee Discounts
Employee wellness programs

Job Description

Chateau Elan Winery & Resort is a premier luxury destination located in the scenic north Georgia foothills. Established initially with the planting of vineyards in 1981, the resort has since expanded into a sprawling 3,500-acre conference and leisure resort that attracts visitors from across the country and beyond. Renowned for its commitment to exceptional guest service and high-quality products, Chateau Elan has earned a reputation as a top-tier resort that combines the charm and elegance of a vineyard with modern amenities and comprehensive conference facilities. The resort prides itself on fostering a warm and welcoming atmosphere, with associates dedicated to providing guests with memorable experiences. The continued success and growth of Chateau Elan owe much to the passion, enthusiasm, and energy of its team members, who consistently strive to exceed guest expectations. The company not only values professionalism and dedication but also emphasizes personality and commitment to delivering the highest levels of service.

This role is centered around delivering superior customer service within one of Chateau Elan's vibrant dining or retail outlets, ensuring that each guest encounter is pleasant, efficient, and reflective of the resort's luxury standards. As a team member in this position, you will be the first point of contact for guests within the outlet, greeting them warmly and addressing their needs promptly and accurately. Your responsibilities will include preparing customer orders with precision, handling payment transactions effectively, and maintaining cleanliness and organization to ensure an attractive environment. This position requires excellent communication skills, an ability to manage conflict gracefully, and a keen attention to detail when it comes to cash handling and accounting procedures. The role offers the rewarding opportunity to be part of a respected organization with a supportive work culture and significant employee perks, including discounts on hotel stays, spa services, golf, food and beverage, and retail items. Additionally, employees have access to the YouDecide® discount program, which extends savings on vacation destinations, rental cars, consumer electronics, and more. Chateau Elan encourages applicants from diverse backgrounds, including those with military experience, and welcomes candidates who might not meet every single qualification but are enthusiastic about contributing to the team. This position is eligible for tipped earnings and service charges, further enhancing earning potential. By joining Chateau Elan, you become part of a legacy of hospitality excellence and have the chance to grow professionally with ongoing training and support.

Job Requirements

  • High school diploma or equivalent
  • prior experience in customer service or hospitality preferred
  • ability to handle transactions accurately
  • strong interpersonal skills
  • availability to work flexible hours including weekends and holidays
  • attention to detail and reliability

Job Qualifications

  • Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing
  • ability to operate a keyboard and point of sale procedures
  • ability to effectively deal with and resolve conflict situations, such as inaccurate check total
  • ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation
  • effective verbal and written communication skills
  • ability to adapt communication style to suit different audiences such as effectively communicating with supervisors, coworkers, and the public

Job Duties

  • Greet customers immediately with a friendly and sincere welcome
  • use a positive and clear speaking voice, listen to, and understand requests
  • prepare customers' orders as requested accurately and efficiently
  • ring guest check correctly and close the check to the proper method of payment
  • ensure guest satisfaction and tactfully negotiate resolution in case of dissatisfaction
  • maintain the highest level of standards for all product preparation
  • clean or sanitize work areas, utensils, equipment, service stations or seating areas
  • comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
  • balance house bank at the end of the shift and retrieve and return bank from vault to workstation to ensure accountability
  • comply with attendance rules and be available to work on a regular basis
  • perform any other job-related duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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