Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Diversity and inclusion initiatives

Job Description

JW Marriott Dallas Arts District is a luxury hotel located in the heart of Dallas, Texas. As part of the prestigious JW Marriott brand under Marriott International, it offers guests an unparalleled experience characterized by elegant accommodations, exceptional service, and a sophisticated atmosphere. The hotel is situated in a prime location surrounded by cultural attractions, entertainment options, and dining destinations, making it a sought-after choice for both business and leisure travelers. JW Marriott, known worldwide for its commitment to excellence and the legacy of its founder J. Willard Marriott, focuses on delivering moments of inspiring hospitality that create lifelong memories for guests. The hotel values its employees highly, recognizing that their happiness and engagement directly impact guest satisfaction and overall success. In addition to luxurious amenities and services, the Dallas Arts District location fosters a dynamic and inclusive work environment where diversity, creativity, and belonging are encouraged.

The role being offered is a full-time, non-management position within the Food and Beverage & Culinary category at JW Marriott Dallas Arts District. This position involves a variety of responsibilities critical to maintaining smooth operations in food service areas, ensuring a high standard of guest experience from the moment they place their order to the completion of payment transactions. The responsibilities include opening and closing procedures such as organizing provisions and cleaning equipment and work areas, entering orders in the MICROS point-of-sale system, preparing food and coffee, and ensuring all appliances are used at the appropriate times. The role requires diligence in cleanliness and organization, not only of the workstations but also guest tables and rolling coffee service areas. Handling payments accurately, balancing cash registers at shift end, and completing designated cashier reports are integral to the job.

Employees in this role must strictly adhere to company safety policies, report maintenance or safety issues promptly, and complete all required safety training and certifications. Professional appearance and personal grooming are emphasized as part of representing the brand's standards. Maintaining the confidentiality of company information and protecting assets are additional important aspects of the role. The position demands physical activities such as lifting or moving objects weighing up to 25 pounds, standing or walking for extended shifts, and maneuvering through confined or elevated spaces. Clear communication skills are required, including professional interaction with guests and colleagues, as well as telephone etiquette.

JW Marriott Dallas Arts District prioritizes teamwork and respects every employee’s contribution, fostering an environment where individuals are supported to meet shared goals and exceed quality assurance standards. The company promotes equal employment opportunities and celebrates diverse cultural backgrounds, ensuring an inclusive workplace where all associates feel valued. This opportunity is ideal for individuals seeking to grow within a luxury hospitality environment while contributing to an esteemed brand with a global presence and a robust commitment to employee development and well-being. Employees can expect competitive compensation, comprehensive training, and access to career progression within Marriott International's family of brands.

Job Requirements

  • High school diploma or equivalent certification such as GED
  • no relevant work experience required
  • no supervisory experience required
  • no licenses or certifications required
  • ability to communicate clearly and professionally
  • physical ability to stand, walk, sit for extended periods
  • ability to lift and move objects up to 25 pounds
  • ability to follow safety and security protocols
  • ability to handle cash accurately
  • ability to perform assigned physical activities such as bending, crouching or climbing
  • commitment to personal grooming and professional appearance
  • willingness to work full time
  • ability to adhere to company policies and procedures

Job Qualifications

  • High school diploma or equivalent certification such as GED
  • no experience required in similar jobs
  • no supervisory experience required
  • no licenses or certifications required
  • ability to communicate clearly and professionally
  • ability to perform physical tasks required
  • understanding and adherence to company safety policies
  • ability to work effectively in a team environment
  • basic computer skills related to point-of-sale systems

Job Duties

  • Complete opening and closing tasks such as organizing provisions and cleaning equipment
  • organize, stock, and maintain work areas
  • enter orders in the MICROS system and prepare food and coffee
  • ensure appliances like coffee machines are turned on and off at appropriate times
  • clean tables and rolling coffee service areas
  • maintain cleanliness of dishes, utensils, work areas, tables, and equipment throughout the day
  • handle cash transactions including obtaining change, balancing cash registers, completing cashier reports, and securing cash
  • comply with all company safety policies and procedures
  • report maintenance issues, safety hazards, accidents, or injuries
  • complete safety training and certifications
  • maintain a clean and professional appearance
  • protect company information confidentiality and company assets
  • support coworkers with dignity and respect
  • assist team in achieving common goals
  • meet quality assurance standards
  • lift, move, transport, push, pull, or place objects weighing up to 25 pounds without assistance
  • stand, sit, or walk for prolonged periods
  • read and visually verify information in various formats
  • inspect tools, equipment, or machines to identify defects
  • perform physical motions such as reaching above the head, bending, twisting, crouching, and climbing stairs or ramps
  • greet and acknowledge guests according to company standards
  • communicate clearly and professionally with others including telephone etiquette
  • perform other reasonable duties as assigned by supervisors

Job Criteria

Experience

Entry Level (1-2 years)


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