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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $16.25
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
wellness programs
Job Description
Set on 62 acres of family-oriented fun, our resort is proudly ranked as one of the top five resorts in Orlando. This upscale resort offers guests an exceptional escape filled with tranquility and recreation. Guests enjoy amenities such as the serene Blue Harmony Spa, a picturesque 10-acre lake surrounded by scenic walking paths, five beautiful pools, two lazy rivers, miniature golf, shuttle transportation, and advance purchase Theme Park tickets. With 400 upscale rooms and multiple food and beverage outlets, our resort provides a comprehensive hospitality experience for all visitors. The environment is not only guest-friendly but also associate-friendly, where our... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Basic knowledge of cash handling and Point of Sale systems
- Ability to work flexible hours including weekends and holidays
- Reliable attendance and punctuality
- Strong interpersonal skills
- Ability to follow safety and sanitation guidelines
- Willingness to perform various duties and tasks as assigned
Job Qualifications
- Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing
- Ability to operate a keyboard and Point of Sale procedures
- Ability to effectively deal with and resolve conflict situations such as inaccurate check total
- Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation
- Effective verbal and written communication skills
- Ability to adapt communication style to suit different audiences including supervisors, coworkers, and the public
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice, listen to, and understand requests
- Prepare customers' orders as requested accurately and efficiently
- Ring guest check correctly and close the check according to the payment method
- Ensure guest satisfaction and tactfully negotiate resolution in case of dissatisfaction
- Maintain the highest standards for all product preparation
- Clean or sanitize work areas, utensils, equipment, service stations, or seating areas
- Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
- Balance house bank at the end of the shift, retrieve and return bank from vault to workstation
- Comply with attendance rules and be regularly available
- Perform any other job-related duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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