Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $8.25 - $13.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401(k) matching
Performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a prominent leader in the integrated entertainment, sports content, and casino gaming industry across North America. With a portfolio of 43 destinations and an extensive digital platform that includes theScore Bet Sportsbook and Casino, PENN Entertainment is synonymous with delivering thrilling and engaging experiences to its customers. The company is dedicated not only to providing top-notch entertainment and gaming services but also to fostering a workplace that values diversity, sustainability, and career development for its employees. The fast-paced and dynamic environment at PENN Entertainment offers unique opportunities for professionals who thrive on excitement, innovation, and customer satisfaction.
This particular role is designed for individuals who are passionate about delivering exceptional service in a casino setting. Working as part of a collaborative and enthusiastic team, employees in this position play a crucial role in enhancing the guest experience by offering fast, friendly, and professional service to casino guests, beverage servers, and bartenders. As an ambassador of goodwill, the role involves monitoring guest alcohol consumption to ensure safety, promoting casino events and programs, and resolving service issues promptly and effectively. The position requires close coordination with various team members, including beverage servers, bartenders, and supervisors, to maintain a seamless and enjoyable environment for all patrons.
In addition to providing personalized service and engaging with guests by name, employees in this role are responsible for maintaining bar operations. This includes managing inventory levels, stocking supplies, handling beverages and related utensils, and ensuring hygiene and safety standards are consistently met. The role also demands physical mobility and the ability to work effectively in fast-paced, often noisy or crowded settings, requiring stamina and attention to detail. PENN Entertainment supports its employees with comprehensive training, including ServSafe Alcohol certification, and offers a competitive Total Rewards package encompassing wellness programs, 401(k) matching, performance bonuses, and paid time off that grows with tenure.
Working at PENN Entertainment means joining a company that values fun, teamwork, and personal growth. It is an excellent opportunity for those looking to advance their careers in an exciting industry while enjoying a supportive and inclusive culture. The company’s commitment to career development ensures that employees receive the necessary guidance and resources to expand their professional capabilities and achieve long-term success. Whether you are starting your career or seeking to grow within a vibrant and innovative company, this role offers a promising pathway to thrive in the entertainment and gaming sector.
This particular role is designed for individuals who are passionate about delivering exceptional service in a casino setting. Working as part of a collaborative and enthusiastic team, employees in this position play a crucial role in enhancing the guest experience by offering fast, friendly, and professional service to casino guests, beverage servers, and bartenders. As an ambassador of goodwill, the role involves monitoring guest alcohol consumption to ensure safety, promoting casino events and programs, and resolving service issues promptly and effectively. The position requires close coordination with various team members, including beverage servers, bartenders, and supervisors, to maintain a seamless and enjoyable environment for all patrons.
In addition to providing personalized service and engaging with guests by name, employees in this role are responsible for maintaining bar operations. This includes managing inventory levels, stocking supplies, handling beverages and related utensils, and ensuring hygiene and safety standards are consistently met. The role also demands physical mobility and the ability to work effectively in fast-paced, often noisy or crowded settings, requiring stamina and attention to detail. PENN Entertainment supports its employees with comprehensive training, including ServSafe Alcohol certification, and offers a competitive Total Rewards package encompassing wellness programs, 401(k) matching, performance bonuses, and paid time off that grows with tenure.
Working at PENN Entertainment means joining a company that values fun, teamwork, and personal growth. It is an excellent opportunity for those looking to advance their careers in an exciting industry while enjoying a supportive and inclusive culture. The company’s commitment to career development ensures that employees receive the necessary guidance and resources to expand their professional capabilities and achieve long-term success. Whether you are starting your career or seeking to grow within a vibrant and innovative company, this role offers a promising pathway to thrive in the entertainment and gaming sector.
Job Requirements
- Must be at least 21 years of age
- Previous bar experience preferred
- High school diploma or equivalent
- Must successfully complete ServSafe Alcohol training certification course
- Read, write legibly, understand and speak English
- Excellent customer service and communication skills
- Available to work required schedule which may include nights, weekends, holidays and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Must be able to respond to visual and oral cues
- Able to work in constricting areas
- Able to tolerate second-hand smoke, noise, bright lights
- Able to work at a fast pace in often crowded and noisy environment
- Physically mobile with ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Job Qualifications
- Previous bar experience preferred
- High school diploma or equivalent
- Must successfully complete ServSafe Alcohol training certification course
- Read, write legibly, understand and speak English
- Excellent customer service and communication skills
- Available to work required schedule which may include nights, weekends, holidays and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Must be able to respond to visual and oral cues
- Able to work in constricting areas
- Able to tolerate second-hand smoke, noise, bright lights
- Able to work at a fast pace in often crowded and noisy environment
- Physically mobile with ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Job Duties
- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines
- Serves as ambassador of goodwill while working and at customer and public relations functions
- Promotes casino events and programs
- Provides personalized service and uses guest name
- Resolves service problems according to guidelines
- Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors
- Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure
- Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures
- Replaces empty draught beer kegs as may be required
- Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines
- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
- Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures
- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station
- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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