Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $17.15
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Training and Development
Uniform allowance

Job Description

Marriott International is a globally recognized leader in the hospitality industry, dedicated to providing exceptional service and memorable experiences to guests worldwide. As a prominent hotel and resort company, Marriott operates a diverse portfolio of brands that cater to different market segments, offering a wide range of amenities, accommodations, and personalized services. Among its distinguished brands is W Hotels, known for its vibrant and innovative approach to luxury hospitality. W Hotels embodies a culture of creativity, inclusivity, and forward-thinking, aiming to ignite curiosity and expand worlds for every guest who walks through its doors. Located at 200 Lavaca St, Austin, Texas, the hotel stands as a beacon of contemporary design and guest-centric service in a bustling city environment.

The role of Guest Service Support Expert at W Hotels is integral to ensuring the smooth operation of food and beverage services. This full-time, non-management position offers an hourly wage of $17.15 and is tip eligible, providing an excellent opportunity for individuals passionate about the hospitality and culinary industry. The position is designed for team members who thrive in dynamic environments and are committed to delivering outstanding guest experiences beyond just serving food. The Guest Service Support Expert plays a crucial role in enhancing the dining experience by supporting various operational tasks such as setting tables, assisting kitchen staff, cleaning work areas, and replenishing supplies. This role requires a hands-on approach, with responsibilities that include managing physical tasks like moving, lifting, and organizing items, ensuring that every guest interaction feels seamless and part of a memorable experience.

Success in this role is anchored in adherence to safety standards, company policies, and quality benchmarks. The professional appearance and communication skills of the Guest Service Support Expert contribute significantly to the overall guest impression and brand reputation. This position involves extended periods of standing, walking, and moving across different surfaces, making physical stamina an essential attribute. The role also demands attention to detail for managing menus and operational areas effectively. Candidates with a high school diploma or GED equivalent are encouraged to apply, even those without prior experience in food and beverage environments, as this position offers a supportive platform for professional growth within Marriott’s extensive hospitality network. Marriott International prides itself on an inclusive workplace culture that values diversity and ensures equal opportunities for all employees regardless of background or protected status.

Joining W Hotels means becoming part of a vibrant community committed to innovation and excellence in luxury hospitality. The company fosters a spirit of originality and encourages associates to be themselves while delivering superior guest experiences. As part of Marriott International, W Hotels associates benefit from the strength of a global brand and the values of a team that prioritizes personal development and mutual respect. This role offers more than just employment; it offers a chance to belong to a worldwide family dedicated to hospitality excellence, where every day brings new opportunities to learn, grow, and contribute to memorable guest moments.

Job Requirements

  • high school diploma or ged equivalent
  • ability to stand, sit, or walk for extended periods
  • capability to move, lift, carry, push, or pull objects weighing up to 25 pounds without assistance
  • willingness to work full time
  • excellent personal appearance and professional communication skills

Job Qualifications

  • high school diploma or ged equivalent
  • preferred experience in a food and beverage environment
  • no supervisory experience required
  • ability to work efficiently in a fast-paced team setting
  • strong communication skills

Job Duties

  • set tables
  • assist the kitchen
  • clean work areas
  • replenish supplies
  • ensure safety standards
  • follow company policies and procedures
  • uphold quality standards

Job Criteria

Experience

Entry Level (1-2 years)


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