Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $90,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Professional development opportunities
Job Description
United Service Companies operates the Maverick Hotels and Restaurants, a vibrant and dynamic hospitality group known for delivering exceptional service and creating memorable experiences for guests. Maverick Hotels and Restaurants embody a culture of hospitality excellence that extends to both internal team members and external visitors. Their commitment is not only to outstanding customer service but also to fostering a supportive and inclusive work environment where employees can thrive. The organization values diversity, teamwork, and continuous improvement, aiming for a harmonious workplace where every associate feels valued and motivated.
The role of FOH Restaurant Supervisor is pivotal in maintai... Show More
The role of FOH Restaurant Supervisor is pivotal in maintai... Show More
Job Requirements
- Must be a United States citizen or possess a valid work permit
- Must be able to read, write and speak English
- Must possess valid Bassett card
- Must possess valid Food Handler's card
- Must be able to work well under pressure
- Must be able to accurately follow instructions, both verbally and written
- Must be highly detailed orientated
- Must be able to work in a fast paced environment
- Must have excellent listening skills
- Must possess excellent communication skills
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Must have the ability to deal effectively and interact well with the guests and associates
- Must have the ability to resolve problems or conflicts in a diplomatic and tactful manner
- Must be knowledgeable and familiar with food and beverage industry
- Must have a passion for creating an exceptional experience for all guest
Job Qualifications
- High school diploma or equivalent
- Three years of customer service experience
- Three years of food and beverage experience
- Prior experience in a high volume restaurant
- Prior supervisory experience preferred
- Prior hotel experience preferred
- Prior banquet or catering experience preferred
Job Duties
- Work in conjunction with the hotel leadership team to be sure restaurant is overly accommodating to all hotel guests and outside guests
- Interact with restaurant guests to gauge satisfaction and improve customer service
- Drive the training, coaching and mentorship of hourly employees
- Build a community of employees that feel supported in all aspects of employment
- Follow standard operating procedures for opening and closing service at Restaurant
- Supervise staff performance in accordance with established standards and procedures
- Monitor employee performance and provide feedback to help them improve their skills
- Assist with training new hires, ensure they are meeting Maverick Hotels and Restaurants standards proper service technique and execution
- Promote cooperative effort, team spirit and good morale among all employees
- Lead by example
- know that all FOH employees look to you for guidance regarding service technique, behavior and work ethic
- Give feedback to upper management on overall performance of the service team
- Organize and monitor staff arrivals, tardiness, and absences, report attendance issues to Management daily
- Monitor adherence to health, safety and hygiene standards in kitchen and restaurant
- Take a proactive approach to facility maintenance
- Maintain strong lines of communication with entire leadership team and staff to drive the success of the restaurant
- Help with duties of other employees when necessary due to an unexpected absence or extra volume
- Perform other administrative tasks as communicated by managers
- Ensure the efficient flow of orders from the kitchen to the FOH staff
- Ensure orders are being prepared with the correct priority and alert management to quality issues or long wait times
- Assist in the final plate presentation
- Check dishes before delivery for accuracy, presentation, and temperature
- Deliver orders quickly to customers to maintain fast service
- Communicate important information to the kitchen and the BOH staff
Job Location
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