Banquets - Banquet Captain

Napa, CA, USA|

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $16.50

Work Schedule

Weekend Shifts

Benefits

Equal employment opportunity

Paid Time Off

flexible schedule

Employee Discounts

Training and Development

Health Insurance

Retirement benefits

Job Description

Pacific Hospitality Group is a distinguished company in the hospitality industry, specializing in hotel management and operation through an owner/operator approach. Founded on family values, the company is committed to long-term holds on investments, allowing sustainable growth and ample opportunities for both the business and its team members to flourish. With an emphasis on integrity, compliance, and principled entrepreneurship, Pacific Hospitality Group aims to create lasting value by enriching people’s lives through exceptional experiences, community engagement, and a strong ethical foundation that honors God in all activities. Their focus on sustainable growth and long-term value creation sets them apart as a steadfast leader in hospitality management.

The role of the Banquet Captain is a pivotal leadership position within Pacific Hospitality Group. Serving as the on-the-floor supervisor during banquet events, the Banquet Captain directs and supports banquet staff, ensuring flawless execution of food and beverage services. With an hourly wage of $16.50, this role is responsible for overseeing event setups, service delivery, and breakdowns in accordance with Banquet Event Orders (BEOs) and the company’s established standards. The Banquet Captain is charged with maintaining high levels of service, guest satisfaction, and operational efficiency, acting as the main point of contact for banquet functions. This position demands excellent organizational skills, strong leadership capabilities, and the ability to manage multiple tasks in fast-paced, dynamic event environments. Furthermore, the Banquet Captain plays an integral role in staff training and mentoring, fostering a professional and courteous team atmosphere while ensuring strict compliance with health, safety, sanitation, and company policies. This opportunity offers a hands-on role with meaningful responsibilities geared towards delivering memorable experiences and contributing to the overall success of Pacific Hospitality Group’s hospitality operations.

Job Requirements

High school diploma or equivalent
Previous supervisory experience in banquet catering or hospitality
Excellent communication skills
Strong leadership abilities
Ability to work flexible hours including evenings weekends and holidays
Attention to detail and organizational skills
Ability to maintain professionalism under pressure

Job Qualifications

Previous banquet catering or hospitality supervisory experience required
Strong leadership and communication skills with the ability to motivate and guide a team
Excellent organizational skills and attention to detail
Ability to remain calm and professional in a fast-paced high-pressure environment
Strong knowledge of food and beverage service standards
Flexibility to work evenings weekends and holidays as dictated by event schedules

Job Duties

Supervise banquet servers bartenders and housemen during events providing direction and support to ensure smooth service
Review Banquet Event Orders (BEOs) and confirm all event details including timing menus room setups and special requests
Conduct pre-event briefings with staff to communicate assignments service standards and event flow
Oversee the setup of banquet rooms to ensure accuracy cleanliness and presentation meet hotel/venue standards
Actively monitor service during events assisting staff as needed and addressing issues promptly
Coordinate with the kitchen and bar teams to ensure food and beverage are delivered on time and at the correct standards
Interact with guests during events to ensure satisfaction resolving any concerns quickly and professionally