Banquet Supervisor | Full-Time | The Baylor Club

Waco, TX, USA|

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $16.00 - $18.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

Job Description

Oak View Group (OVG) is a globally recognized leader in the premium live entertainment infrastructure and services industry. Established in 2015, OVG has quickly risen to prominence by offering comprehensive venue development services along with end-to-end solutions in venue management, hospitality, and sponsorship sales. The company operates a robust portfolio consisting of seven world-class owned venues and collaborates with some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions worldwide, spanning four continents. OVG is dedicated to creating unparalleled experiences for both performers and audiences through strategic innovations and operational excellence, making it a major influencer in the live entertainment landscape.

The role of Banquet Supervisor at Oak View Group is integral to the seamless execution of banquets and events within their venues. The Banquet Supervisor is responsible for overseeing all facets of banquet operations including setup, food presentation, serving, and cleanup, with a strong emphasis on detail, quality presentation, and delivering exceptional customer service. This role ensures that every event runs flawlessly and that guests receive an outstanding experience from start to finish. Additionally, this supervisory position plays a key role in training and coaching banquet staff, promoting professional growth and maintaining high standards throughout the team.

This full-time position offers an hourly wage ranging from $16.00 to $18.00, reflecting the company's commitment to competitive remuneration. The Banquet Supervisor will be the central point of communication during events, liaising closely with guests, kitchen staff, and other departments to guarantee expectations are not only met but exceeded. Responsibilities include ensuring proper table settings, coordinating buffet arrangements, maintaining cleanliness and organization, and overseeing post-event cleanup. The supervisor also plays a pivotal part in inventory management and collaborates with executive chefs and sales managers to uphold quality and accuracy.

Oak View Group places great importance on continuous improvement and teamwork. The Banquet Supervisor will actively participate in staff meetings, food and beverage planning sessions, and training programs to foster a supportive and efficient work environment. Candidates must exhibit excellent communication skills, strong leadership qualities, and the ability to multitask in a fast-paced setting. OVG fosters an inclusive workforce that celebrates diversity and drives innovation through varied perspectives, aligning with the company's core values and mission to make a positive impact in the sports and live entertainment industry.

Furthermore, the company offers a comprehensive benefits package for full-time employees that includes health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off encompassing vacation, sick days, and recognized holidays. This role remains open for applications until August 21, 2026, providing ample opportunity for interested candidates to join a dynamic and forward-thinking team.

Job Requirements

Associate's degree or equivalent from a two-year college or technical school
2-3+ years of related experience and/or training or an equivalent combination of education and experience
Nationally recognized advanced food service sanitation training course certification
Valid Manager's ServSafe Certification
Valid Alcohol Service Permit
Familiar with inventory cost control and menu planning
Basic computer proficiency including e-mail, Excel, Word, Outlook, Schedule+
Working knowledge of point-of-sale and timekeeping systems
Previous supervisory experience
Knowledge of food and beverage operation and preparation
Cash handling abilities and basic math skills
Ability to work variable work schedule including evenings and weekends
Good verbal and written communication skills
Highly motivated and quality-driven
Detail-oriented and able to multitask
Able to accept responsibility and lead by example

Job Qualifications

Associate's degree (A.A.) or equivalent from a two-year college or technical school
2-3+ years of related experience and/or training, or an equivalent combination of education and experience
Nationally recognized, advanced food service sanitation training course certification
Valid Manager's ServSafe Certification
Valid Alcohol Service Permit
Familiar with inventory cost control and menu planning
Basic computer proficiency: e-mail, Excel, Word, Outlook, Schedule+
Working knowledge of point-of-sale and timekeeping systems
Previous supervisory experience is required
Knowledge of food and beverage operation and preparation is required
Cash handling abilities and basic math skills, including significant number manipulation
Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements
Good verbal and written communication skills
Must be highly motivated and quality-driven
Detail-oriented yet able to excel while multi-tasking
Able to accept responsibility and lead by example

Job Duties

Approaches all encounters with guests and colleagues in a friendly, service-oriented manner
Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
Remains alert to complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction
Coordinates with other departments to arrange for the delivery of requested services
Maintains constant contact with kitchen staff to ensure complete, effective communication between food production and food service
Ensures all functions are set and staff is prepared and organized before required time on BEO
Inspects table place settings, including table linen, china, glass, silverware, and condiments for correct placement and ensures that each element is clean, undamaged, and attractive
Ensures proper setting of buffet tables and other food service tables
Arranges for and ensures proper sequence of service for each event
Supervises clearing and post-function cleanup and garbage removal
Maintains clean and orderly back areas, pre-function areas, and storage areas
Assures that all china, glassware, silverware, linen, etc. are returned to their proper location after each event
Supervises the handling, storage, and security of all catering service equipment and decor
Assists with staff training programs
Conducts regular staff meetings to build rapport and ensures colleagues are well informed
Clearly projects the visions of the department and measures progress
Attends weekly food and beverage meetings to continuously evaluate strategies and ideas for enhancement to benefit the guest experience
Reviews scheduling and labor needs to meet the guests' needs as well as maximize efficiency
Work with the Executive Chef to ensure appropriate inventories are stocked, including food and beverage and non-food and beverage items used for food and beverage events
Work with the Event/Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms
Become familiar with the computer systems and technology currently in use in the various food and beverage areas and administration as they relate to food and beverage, from both a hardware and software perspective