Banquet Sous Chef

Kissimmee, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

training programs

Career Development

Job Description

Marriott International is a leading global hospitality company renowned for its commitment to excellence and innovation in providing exceptional lodging experiences. With a rich history and expansive portfolio of hotels and resorts, Marriott is dedicated to delivering outstanding service and quality to travelers worldwide. The company continually invests in its associates, emphasizing career growth and a supportive work environment that fosters diversity, inclusion, and respect for all backgrounds. As an equal opportunity employer, Marriott International values the unique talents and perspectives of each individual and strives to create a welcoming workplace where employees can thrive and succeed.

The Kitchen Supervisor role at Marriott International is vital to ensuring the smooth and effective operation of the kitchen on a daily basis. This position is responsible for managing culinary teams while actively participating in hands-on culinary tasks, ensuring that food quality and presentation meet the highest standards. The Kitchen Supervisor oversees all kitchen areas, maintaining operational budgets, improving guest and employee satisfaction, and supervising compliance with sanitation and food safety regulations. This leadership role requires guiding and developing staff through coaching and mentorship, reinforcing organizational policies, and fostering a collaborative and productive work atmosphere. The Kitchen Supervisor not only ensures that culinary standards are met but also drives innovation by creating new menu ideas and decorative food displays. Regularly interacting with guests helps maintain a high level of satisfaction and continuously lift service standards. With a focus on safety, quality, and efficiency, the Kitchen Supervisor leads by example, maintaining productivity and motivating team members to achieve departmental and company goals. Overall, this role represents a crucial link between management, culinary staff, and guests, guaranteeing an exceptional dining experience in line with Marriott’s prestigious brand reputation.

Job Requirements

High school diploma or GED
Four years experience in culinary, food and beverage or related professional area
Or 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management or related major
Two years experience in culinary, food and beverage or related professional area
Ability to lead and supervise kitchen staff
Knowledge of food safety and sanitation regulations
Strong communication skills
Capability to work flexible hours including weekends and holidays
Ability to handle physical tasks associated with kitchen work
Basic computer skills for scheduling and reporting
Excellent problem-solving skills

Job Qualifications

High school diploma or GED
Four years experience in culinary, food and beverage or related professional area
Or 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management or related major
Two years experience in culinary, food and beverage or related professional area
Strong leadership and interpersonal skills
Excellent communication abilities
Proven ability to manage kitchen operations and staff
Knowledge of food safety and sanitation standards
Ability to develop new culinary ideas and presentations
Skilled in scheduling and labor management
Experience in customer service and complaint resolution
Competency in using kitchen and food service equipment
Ability to train and mentor staff
Ability to work effectively under pressure

Job Duties

Manages kitchen shift operations and ensures compliance with all food and beverage policies, standards and procedures
Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily
Assists Executive Chef with all kitchen operations and preparation
Prepares and cooks foods of all types, either on a regular basis or for special guests or functions
Develops, designs or creates new applications, ideas, relationships, systems or products, including artistic contributions
Assists in determining how food should be presented and creates decorative food displays
Maintains purchasing, receiving and food storage standards
Ensures compliance with food handling and sanitation standards
Performs all duties of kitchen managers and employees as necessary
Recognizes superior quality products, presentations and flavor
Ensures compliance with all applicable laws and regulations
Follows proper handling and right temperature of all food products
Operates and maintains all department equipment and reports malfunctions
Checks the quality of raw and cooked food products to ensure that standards are met
Supervises and coordinates activities of cooks and workers engaged in food preparation
Leads shifts while personally preparing food items and executing requests based on required specifications
Utilizes interpersonal and communication skills to lead, influence and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Maintains the productivity level of employees
Ensures employees understand expectations and parameters
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
Ensures property policies are administered fairly and consistently
Communicates performance expectations in accordance with job descriptions for each position
Recognizes success performance and produces desired results
Provides services that are above and beyond for customer satisfaction and retention
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Sets a positive example for guest relations
Empowers employees to provide excellent customer service
Interacts with guests to obtain feedback on product quality and service levels
Handles guest problems and complaints
Achieves and exceeds goals including performance goals, budget goals, team goals
Develops specific goals and plans to prioritize, organize and accomplish work
Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance
Trains employees in safety procedures
Identifies the developmental needs of others and coaching, mentoring or otherwise helping others to improve their knowledge or skills
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed
Participates in the employee performance appraisal process, providing feedback as needed
Brings issues to the attention of the department manager and Human Resources as necessary
Provides information to supervisors, co-workers and subordinates by telephone, in written form, e-mail or in person
Analyzes information and evaluating results to choose the best solution and solve problems
Attends and participates in all pertinent meetings