Banquet Server - On Call

Missoula, MT, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $16.25 - $19.75

Work Schedule

On-call

Benefits

Career development and advancement opportunities

Employee Assistance Program (5 free counseling sessions)

Referral bonus program ($250 to recruit)

Carpool Reimbursement ($5-$20/Day)

Employee Discounts on Merchandise (30% on select items in our retail store)

Employee Lunch Provided

Job Description

Paws Up Montana is America's premier luxury ranch resort, set against the stunning backdrop of Montana's natural beauty. Renowned for its unparalleled blend of adventure and comfort, Paws Up offers guests an extraordinary experience that combines the rustic charm of ranch life with the sophistication and amenities found in the finest luxury resorts. With extensive acreage, breathtaking landscapes, and a full suite of upscale accommodations, guests indulge in activities ranging from horseback riding and fly-fishing to gourmet dining and spa treatments. The resort is dedicated to providing an exceptional hospitality experience, emphasizing discretion, personalized service, and world-class standards.

At Paws Up Montana, the On Call Banquet Server role is a vital position within the resort’s elite hospitality team. This job is tailored for individuals passionate about delivering exceptional service in a luxurious environment. The server plays a key role in creating memorable guest experiences during banquets and special events by executing refined service sequences and maintaining the highest levels of presentation and professionalism. The On Call Banquet Server acts as a knowledgeable guide within event spaces, proficient in menu details including food preparation methods, allergens, and beverage offerings. Their role goes beyond just serving; it includes anticipating guest needs, managing special requests discreetly, and collaborating closely with culinary and banquet teams to ensure seamless service delivery. This position is perfect for someone seeking to advance their career in the hospitality industry, especially within a luxury resort setting that values meticulous attention to detail, teamwork, and guest satisfaction.

Working at Paws Up also means being part of a culture that inspires individuals to live more fully and embrace hospitality as an art form. The resort offers ample career development and advancement opportunities, an employee assistance program providing free counseling sessions, referral bonuses, carpool reimbursement, employee discounts on merchandise, and complimentary meals. This role demands a candidate who can uphold confidentiality, embody professionalism, and foster positive relationships with both guests and team members. If you thrive in a fast-paced, high-demand luxury environment and are committed to excellence in service, this position at Paws Up Montana offers a unique and rewarding career path.

Job Requirements

Current driver’s license with two years driving experience
High school diploma, GED, or equivalent vocational or job-related course work required
Minimum of one (1) year of serving experience, preferably in a luxury resort, fine dining, or banquet setting
Strong understanding of world-class hospitality and service standards
Working knowledge of beer, wine, spirits, food, and basic culinary methods
Valid State Driver’s License
Ability to multitask and remain organized in a fast-paced, high-demand environment

Job Qualifications

High school diploma, GED, or equivalent vocational or job-related course work
Minimum of one year of serving experience, preferably in a luxury resort, fine dining, or banquet setting
Strong understanding of world-class hospitality and service standards
Working knowledge of beer, wine, spirits, food, and basic culinary methods
Ability to multitask and remain organized in a fast-paced, high-demand environment
Valid State Driver's License

Job Duties

Greet, guide, and deliver world-class service by acting as a knowledgeable professional within the event space
Demonstrate complete menu proficiency, including food preparation methods, ingredients, allergens, beverage offerings, and alternative preparations
Engage with guests at a high level, identifying preferences and fulfilling special requests as directed by management or guests
Maintain confidentiality of all guests before, during, and after their experience at Paws Up
Maintain up-to-date knowledge of resort amenities, offerings, and local area information to enhance the guest experience
Be fully accountable for the sequence of service (Greet, Guide & Deliver) throughout all banquet and event functions
Prepare tables and event spaces with meticulous attention to sanitation, organization, and presentation standards
Collaborate with server assistants and banquet team members to ensure seamless service delivery
Communicate all food allergies, dietary restrictions, and special requests clearly and promptly to the Culinary and Food & Beverage teams
Maintain proficiency with POS systems, preferably Silverware
Assist in resolving guest service concerns promptly and professionally, escalating to management only when necessary
Maintain a clean, organized dining space and workstation at all times
Complete all opening and closing checklists and any additional tasks assigned by management
Follow all resort safety, security, sanitation, and operational policies and procedures
Exhibit hospitality, professionalism, and pride in representing Paws Up at all times
Foster positive and collaborative working relationships with all resort team members
Ensure all guest interactions and transactions are handled ethically, legally, and confidentially
Maintain a clean, polished, and professional appearance consistent with resort standards
Perform all duties in a safe, efficient, and high-quality manner