Banquet Operations Supervisor, Lambeau Field

Delaware North Sportservice is a dynamic division of Delaware North, a global leader in hospitality and food service management. Established with a rich history spanning over 100 years as a family-owned enterprise, Delaware North operates in some of the world's most iconic venues, including sports arenas, national parks, casinos, and entertainment destinations. At Lambeau Field in Green Bay, Wisconsin, Delaware North Sportservice delivers exceptional food and beverage experiences to guests attending Packers games, special events, and private functions. Their commitment to quality service and community engagement makes them a sought-after employer in the hospitality industry.

The full-time Banquet Operations Supervisor position at Lambeau Field offers a unique opportunity to join a passionate team dedicated to providing top-tier catering and event services. This role is integral to the smooth operation of all event spaces, overseeing the preparation and execution of catered events to ensure guests receive memorable experiences. Reporting to the department manager, the Banquet Operations Supervisor plays a vital part in training and supervising catering staff, maintaining high standards of service, and ensuring safety and sanitation compliance. The position commands a competitive hourly wage of $18.00, reflecting its importance and responsibilities.

As a Banquet Operations Supervisor, you will lead by example, providing training and ongoing performance evaluations for catering servers and attendants. You will ensure all catered events meet Delaware North’s renowned standards, walking through event spaces to verify setups and food presentations are impeccably executed. Communication and collaboration are crucial aspects of this role; you will work closely with management, event coordinators, and team members to deliver flawless service.

Guest satisfaction is paramount; you will be responsible for maintaining friendly and professional interactions with both internal staff and external clientele, quickly resolving any issues with the support of department managers. Your organizational skills will be put to work as you maintain clean, well-stocked workstations and storerooms, order replacement stock as necessary, and uphold Department of Health sanitation guidelines. Additionally, you will have administrative duties and assist in the setup and teardown of events, ensuring that every function runs seamlessly from start to finish.

This role demands the ability to thrive in a fast-paced, high-pressure environment that may require standing for long periods and lifting up to 50 pounds during event operations. Flexible scheduling includes days, evenings, weekends, holidays, and overtime opportunities, accommodating the ebb and flow of event demands at a premier sports venue.

Joining Delaware North means becoming part of a global legacy that values its employees' personal and professional well-being. The company offers comprehensive benefits and continuous development opportunities to foster career growth within a supportive culture. Whether you are experienced in banquet operations or eager to develop your leadership skills in hospitality, this position offers a pathway to success in an exciting and engaging environment. Delaware North is an equal opportunity employer dedicated to inclusive hiring practices across all demographics and backgrounds.