Job Overview
Benefits
Affordable Health Insurance
Dental Insurance
On-site Medical Center
competitive compensation
Holiday pay
Birthday pay
Paid vacation
Paid Personal Days
Tuition Reimbursement
higher education scholarships
401(k) retirement savings plan
childcare financial assistance
Hospitality discounts
Dining Discounts
access to Family Outreach Center
Career growth opportunities
Job Description
Rosen Hotels & Resorts is a premier hospitality company based in Orlando, Florida, known for its commitment to exceptional guest experiences and diverse workplace environment. With a strong team of more than 3,000 associates, Rosen Hotels & Resorts prides itself on fostering a culture of teamwork, ingenuity, and respect. The company operates several renowned hotels and resorts in the Orlando area, contributing significantly to Florida's vibrant tourism and hospitality industry. Employees at Rosen Hotels & Resorts enjoy a friendly atmosphere where individuality and ideas are highly valued, making it one of the most respected hospitality employers in the region.
The Banquet Manager position at Rosen Hotels & Resorts is a full-time role responsible for overseeing all aspects of banquet and convention event operations. This leadership role requires managing detailed event planning, setup, execution, and breakdown to ensure seamless service delivery and outstanding client satisfaction. The Banquet Manager will work closely with various teams, including Convention Services Managers, banquet staff, vendors, and clients, to coordinate logistics and maintain high operational standards.
In this role, the Banquet Manager is accountable for reviewing Banquet Event Orders (BEOs), developing comprehensive event diagrams, supervising banquet staff, and making schedule adjustments to accommodate any last-minute changes. Ensuring consistent food quality, presentation, and quantity is a key part of the responsibilities, along with monitoring attendance, managing payroll systems, and maintaining the appearance of convention areas.
Furthermore, the Banquet Manager acts as the primary point of contact for clients, directly engaging with them to discuss event details, address concerns, and confirm expectations are met. The role demands excellent communication skills to coordinate with internal departments and external vendors for smooth event operations. Evening operations and large-scale event productions also fall under the purview of the Banquet Manager, who must be proactive in resolving any operational issues in real time.
Rosen Hotels & Resorts offers a wealth of benefits to support its associates, including affordable health and dental insurance, on-site medical facilities, competitive compensation, holiday and birthday pay, paid vacation and personal days, tuition reimbursement, retirement savings plans, and childcare financial assistance. Career growth opportunities within the company are excellent, reinforcing Rosen Hotels & Resorts as a preferred employer in the hospitality sector.
As an equal-opportunity employer committed to maintaining a drug and nicotine-free workforce, Rosen Hotels & Resorts emphasizes a safe and supportive working environment. The Banquet Manager role is ideal for experienced hospitality professionals who seek to advance their careers with a respected and dynamic company where their leadership and operational expertise will directly contribute to memorable guest experiences and successful events.
The Banquet Manager position at Rosen Hotels & Resorts is a full-time role responsible for overseeing all aspects of banquet and convention event operations. This leadership role requires managing detailed event planning, setup, execution, and breakdown to ensure seamless service delivery and outstanding client satisfaction. The Banquet Manager will work closely with various teams, including Convention Services Managers, banquet staff, vendors, and clients, to coordinate logistics and maintain high operational standards.
In this role, the Banquet Manager is accountable for reviewing Banquet Event Orders (BEOs), developing comprehensive event diagrams, supervising banquet staff, and making schedule adjustments to accommodate any last-minute changes. Ensuring consistent food quality, presentation, and quantity is a key part of the responsibilities, along with monitoring attendance, managing payroll systems, and maintaining the appearance of convention areas.
Furthermore, the Banquet Manager acts as the primary point of contact for clients, directly engaging with them to discuss event details, address concerns, and confirm expectations are met. The role demands excellent communication skills to coordinate with internal departments and external vendors for smooth event operations. Evening operations and large-scale event productions also fall under the purview of the Banquet Manager, who must be proactive in resolving any operational issues in real time.
Rosen Hotels & Resorts offers a wealth of benefits to support its associates, including affordable health and dental insurance, on-site medical facilities, competitive compensation, holiday and birthday pay, paid vacation and personal days, tuition reimbursement, retirement savings plans, and childcare financial assistance. Career growth opportunities within the company are excellent, reinforcing Rosen Hotels & Resorts as a preferred employer in the hospitality sector.
As an equal-opportunity employer committed to maintaining a drug and nicotine-free workforce, Rosen Hotels & Resorts emphasizes a safe and supportive working environment. The Banquet Manager role is ideal for experienced hospitality professionals who seek to advance their careers with a respected and dynamic company where their leadership and operational expertise will directly contribute to memorable guest experiences and successful events.
Job Requirements
- Minimum 5 years of hospitality banquet experience required
- minimum 2 years of related leadership experience required
- ability to lift up to 25 lbs consistently and 50 lbs infrequently
- must be able to legally work in the USA
Job Qualifications
- Associate's degree in event management or related field preferred
- strong leadership and supervisory skills
- excellent communication and organizational skills
- experience with banquet event order review and event diagram creation
- ability to manage multiple tasks and work under pressure
- proficiency in scheduling and payroll systems
- knowledge of safety and service standards in banquet operations
Job Duties
- Ensure compliance with company policies, procedures, safety standards, and service expectations across all banquet and convention operations
- direct the setup, execution, and breakdown of banquet events, ensuring seamless service delivery and client satisfaction
- review Banquet Event Orders (BEOs) and create detailed event diagrams and room layouts to support operational requirements
- inspect food quality, presentation, and quantity standards for all events, maintaining consistency and guest satisfaction
- adjust staffing levels and call times to accommodate last-minute event changes and fluctuating business demands
- supervise banquet staff, coordinate room setups, and provide leadership to ensure efficient event execution
- meet directly with clients to review event details, address concerns, and ensure expectations are met
- collaborate with Convention Services Managers (CSMs), banquet teams, and other departments to coordinate event logistics and room setups
- review daily event documentation, diagrams, staffing plans, and operational reports to ensure event readiness
- coordinate banquet and convention operations while monitoring event setups and resolving operational issues in real time
- maintain open communication with managers, vendors, and expo companies to ensure smooth event production and execution
- oversee evening operations and production activities to support the successful completion of large-scale events and conventions
- conduct routine inspections of convention and meeting spaces to maintain appearance, cleanliness, and operational standards
- manage employee scheduling, attendance tracking, and timekeeping processes to ensure labor efficiency and payroll accuracy
- process invoices, operational documentation, and administrative records while ensuring accuracy and timely completion
- coordinate loading dock schedules, vendor access, and truck logistics to support efficient event load-in and load-out operations
- comply with the company's drug-free and tobacco/nicotine-free policy
- all other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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