Job Overview
Employment Type
Part-time
Compensation
Salary
Range $44,300.00 - $68,500.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
The establishment hiring for the Banquet Manager position is a casino facility that offers a dynamic and engaging work environment centered around hospitality and gaming entertainment. This casino combines the excitement of gaming with exceptional customer service and event experiences, creating a unique venue for guests to enjoy a variety of special events and catering services. The establishment values its Mission, Vision, and Core Values, which emphasize quality service, professionalism, and continuous improvement in all aspects of the hospitality experience. As a casino, the business focuses not only on gaming but also provides high-standard banqueting and catering services, which are essential for hosting events ranging from small group gatherings to large-scale banquets and celebrations.
The Banquet Manager role at this casino is a critical leadership position responsible for overseeing and directing all aspects of catering events, ensuring that event execution runs smoothly and to the exact specifications of clients. Under the supervision of the Director of Sales & Special Events, the Banquet Manager provides hands-on management and operational planning, working closely with team members from multiple departments such as kitchen, stewarding, and facility setup. They play an active role in client communication, event coordination, staff supervision, and quality control, ensuring that every event—from logistics to staffing and vendor coordination—is flawlessly executed.
This part-time position demands a professional with significant experience in banquet and catering operations, preferably within hospitality environments that are of comparable size and complexity. The Banquet Manager is expected to bring to life the casino's mission by maintaining excellent service standards, promoting teamwork, and fostering open communication among staff. Responsibilities include conducting pre-function meetings, supervising event setups, handling guest complaints diplomatically, and managing inventory and budgeting aspects related to events.
In terms of skills and abilities, the successful candidate must be proficient in computer applications such as Microsoft Office Suite and Banquet POS systems, possess strong organizational and communication skills, and demonstrate sound judgment in high-pressure situations. Candidates should have knowledge of event standards, food and beverage products, business management principles, and applicable health and safety regulations. The role requires handling multiple tasks simultaneously during fast-paced shifts which may include weekends, holidays, and special event days.
Additionally, the Banquet Manager is responsible for staff mentorship and development, including interviewing, hiring recommendations, performance evaluations, and conducting ongoing training programs to enhance team knowledge and performance. Leadership is demonstrated by setting an example in punctuality, appearance, and work quality. The position also requires compliance with statutory and company policies, particularly concerning health, safety, and food safety.
Key to this role is the ability to adapt quickly to changing priorities, resolve issues professionally, and ensure client satisfaction through attention to detail. The Banquet Manager also works closely with accounting to manage cash handling and billing processes related to catering events. Overall, this role offers a challenging but rewarding opportunity to contribute to the success of a vibrant casino hospitality operation by delivering outstanding event experiences.
Employment Type: Part-time. The candidate must possess or be able to obtain required state certifications and licenses, including a valid WA State Health Card/Food Handlers Permit, MAST certification, and state or tribal gaming license. The casino requires a candidate who is at least 21 years of age and has reliable transportation and communication tools necessary to fulfill job duties effectively.
The Banquet Manager role at this casino is a critical leadership position responsible for overseeing and directing all aspects of catering events, ensuring that event execution runs smoothly and to the exact specifications of clients. Under the supervision of the Director of Sales & Special Events, the Banquet Manager provides hands-on management and operational planning, working closely with team members from multiple departments such as kitchen, stewarding, and facility setup. They play an active role in client communication, event coordination, staff supervision, and quality control, ensuring that every event—from logistics to staffing and vendor coordination—is flawlessly executed.
This part-time position demands a professional with significant experience in banquet and catering operations, preferably within hospitality environments that are of comparable size and complexity. The Banquet Manager is expected to bring to life the casino's mission by maintaining excellent service standards, promoting teamwork, and fostering open communication among staff. Responsibilities include conducting pre-function meetings, supervising event setups, handling guest complaints diplomatically, and managing inventory and budgeting aspects related to events.
In terms of skills and abilities, the successful candidate must be proficient in computer applications such as Microsoft Office Suite and Banquet POS systems, possess strong organizational and communication skills, and demonstrate sound judgment in high-pressure situations. Candidates should have knowledge of event standards, food and beverage products, business management principles, and applicable health and safety regulations. The role requires handling multiple tasks simultaneously during fast-paced shifts which may include weekends, holidays, and special event days.
Additionally, the Banquet Manager is responsible for staff mentorship and development, including interviewing, hiring recommendations, performance evaluations, and conducting ongoing training programs to enhance team knowledge and performance. Leadership is demonstrated by setting an example in punctuality, appearance, and work quality. The position also requires compliance with statutory and company policies, particularly concerning health, safety, and food safety.
Key to this role is the ability to adapt quickly to changing priorities, resolve issues professionally, and ensure client satisfaction through attention to detail. The Banquet Manager also works closely with accounting to manage cash handling and billing processes related to catering events. Overall, this role offers a challenging but rewarding opportunity to contribute to the success of a vibrant casino hospitality operation by delivering outstanding event experiences.
Employment Type: Part-time. The candidate must possess or be able to obtain required state certifications and licenses, including a valid WA State Health Card/Food Handlers Permit, MAST certification, and state or tribal gaming license. The casino requires a candidate who is at least 21 years of age and has reliable transportation and communication tools necessary to fulfill job duties effectively.
Job Requirements
- Must be at least 21 years of age
- possess and maintain a valid driver’s license
- possess an operational cell phone and reliable transportation
- high school diploma or GED equivalent required
- five years progressive experience in professional catering/banquets operations including two years Banquet Manager experience or three years Banquet Captain experience at a comparably sized hospitality environment
- obtain and maintain a valid WA State Health Card/Food Handlers Permit
- obtain and maintain a valid MAST certification
- strong guest service and problem-solving skills
- able to multitask in a fast-paced environment
- must tolerate areas with varying noise, smoke, and temperature levels
Job Qualifications
- High school diploma or GED equivalent
- five years progressive experience in catering/banquet operations
- two years experience as a Banquet Manager or three years as a Banquet Captain in a similar environment
- knowledge of event standards and food and beverage products
- proficiency in Microsoft Office Suite and Banquet POS systems
- strong organizational, planning, and communication skills
- knowledge of business management and supervisory principles
- ability to work under stress and multitask
- fluency in English
- ability to work independently and within a team
- strong guest service and problem-solving skills
- knowledge of health and safety standards
- ability to interpret instructions in various formats
- valid WA State Health Card/Food Handlers Permit
- valid MAST certification
- able to obtain and maintain state or tribal gaming license
Job Duties
- Provide leadership and direction prior to and during catering events
- identify client needs and formulate operational plans
- participate in meetings to plan event logistics
- coordinate and supervise execution of event orders
- greet guests and assist staff during events
- conduct function reviews with clients and perform follow-ups
- supervise event setup to ensure client satisfaction
- resolve guest and team member complaints diplomatically
- adjust priorities according to client and guest demands
- coordinate cash handling procedures with accounting
- foster open communication and teamwork among departments
- inspect function rooms for maintenance and setup conformity
- obtain and monitor event equipment and supplies
- maintain product and service quality standards
- manage staffing levels and schedules
- mentor and develop direct reports with feedback
- monitor staff performance continuously
- conduct hiring, performance evaluations, and corrective actions
- lead onboarding and training programs
- manage inventory and ordering processes
- review sales and resolve discrepancies
- prepare weekly work schedules
- implement productivity and cost-reduction techniques
- confer with department heads on goals
- conduct pre-function meetings with banquet staff
- inspect table, bar, buffet setups for standards
- meet with group coordinators to finalize arrangements
- communicate special requests to kitchen
- manage food and supply returns
- total charges and present payments
- handle void checks
- prepare payroll and service charge records
- ensure department operations meet company standards
- coordinate audit actions
- maintain knowledge of department policies
- comply with health, safety, and food safety regulations
- lead by example in all professional areas
- perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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