Banquet Extra - PT

Lincoln, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $13.00 - $16.75

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

Marcus Hotels and Resorts is a distinguished hospitality company known for delivering exceptional guest experiences through its portfolio of luxury hotels and resorts. Committed to maintaining the highest standards of service and quality, the company emphasizes creating memorable moments for guests by combining elegance with excellent customer care. Marcus Hotels and Resorts operates with a strong dedication to professionalism, innovation, and community values, aligning closely with Marriott's global standards to ensure consistency and outstanding service across all properties.

The Banquet Server role at Marcus Hotels and Resorts plays a crucial part in the banquet department, primarily responsible for coordinating and delivering flawless food and beverage experiences during special events and functions. This position requires meticulous attention to detail, excellent interpersonal skills, and the ability to work effectively as part of a team and independently under sometimes fast-paced conditions. As a banquet server, you will set up banquet rooms with appropriate service equipment including china, silverware, and glassware in accordance with each event order, ensuring the environment reflects the standards of Marcus Hotels and Resorts and Marriott. You'll also be involved in preparing work areas such as coffee and bread stations, assisting guests by responding promptly and courteously to their needs, and maintaining high standards of cleanliness and organization.

Your role will extend beyond just serving food and beverages; you will be a key ambassador representing the company’s brand and hospitality values, where professionalism and attention to guest satisfaction are paramount. This position offers opportunities for growth through ongoing training and meetings, ensuring all employees remain knowledgeable about the latest best practices and hospitality trends. The role requires flexibility in working hours including days, evenings, weekends, and holidays to meet the operational demands of a 24-hour hospitality environment.

Joining Marcus Hotels and Resorts as a banquet server means becoming part of a team dedicated to excellence where your contributions directly impact guests' experiences and the company’s reputation. This position is ideal for individuals passionate about hospitality who thrive in dynamic environments and are eager to develop their careers in the hotel and event management industry.

Job Requirements

High school diploma preferred
no experience required
prior hospitality or customer service experience preferred
ability to respond quickly and accurately to guest requests
ability to handle multiple tasks quickly and efficiently
knowledge of appropriate table settings and proper set-up preferred
ability to obtain and maintain active Lancaster County Food Handler and Responsible Beverage Service Training Certification and other required certifications
dependable and reliable with flexibility to work days, evenings, weekends, and holidays
ability to handle work pressure
attention to detail
excellent interpersonal, listening, and communication skills
ability to lift, push, pull, or carry up to 30 lbs
ability to stand and move continuously
good hearing and vision to detect emergency signs
professional appearance and courteous manner

Job Qualifications

High School Diploma preferred
prior hospitality or customer service experience preferred
ability to respond quickly and accurately to guest requests
ability to handle multiple tasks efficiently
knowledge of appropriate table settings and proper set-up preferred
ability to obtain and maintain Lancaster County Food Handler and Responsible Beverage Service Training Certification
excellent interpersonal, listening, and communication skills
ability to read, write, speak, and understand English
dependable and reliable with flexibility to work varied schedules including evenings, weekends, and holidays
attention to detail
ability to deal effectively with guest and employee concerns in a friendly and positive manner

Job Duties

Set up tables with china, silverware, and other service equipment according to event orders
break down assigned banquet rooms following manager instructions
maintain standards of quality and service per Marcus Hotels and Resorts and Marriott standards
prepare work areas such as coffee stations and bread stations prior to functions
serve food and beverages following company standards
handle guest requests or coordinate additional assistance from supervisors or managers
communicate regularly with captains, supervisors, and managers
maintain cleanliness and condition of banquet rooms, public, and storage areas
maintain inventory of necessary supplies
promote excellent guest and associate rapport by responding promptly and courteously to requests
follow all Marcus Hotels and Resorts policies and Marriott standards
attend mandatory Banquet Department meetings, trainings, and hotel meetings
perform related duties and special projects as assigned