Banquet Concierge

As a member of our hospitality team, the Event Banquet Concierge plays a crucial role in providing exceptional customer service by promptly addressing customer needs, anticipating potential problems, and efficiently resolving them. This position involves collaborating and coordinating with other departments and associates to ensure all event specifications are met, familiarizing with each group and their details, and assisting the Director of Event Operations and Event Services Manager with any last-minute changes or requests. The Event Banquet Concierge also maintains constant communication with relevant managers, organizes and reviews the day's events based on the Banquet Event Order, and discusses event times, locations, guarantees, and other relevant details with guests to ensure a smooth event.