Banquet Captain

Ember Kitchen is a dynamic and respected leader in the catering and corporate dining industry in Buffalo, known for delivering exceptional hospitality through great food, thoughtful presentation, and outstanding service. As one of the city's most exciting catering and corporate dining operations, Ember Kitchen prides itself on combining culinary excellence with professional event management. The company's focus on attention to detail, customer satisfaction, and innovative service solutions sets it apart in a competitive marketplace. They serve a diverse clientele through a range of services, including corporate dining facilities, catered events, meetings, hospitality functions, and off-site locations. With a reputation for quality and consistency, Ember Kitchen is committed to creating memorable experiences for their clients and guests.

The Banquet Captain position at Ember Kitchen is a crucial leadership role that oversees the successful execution of catered events and hospitality functions. This role requires an individual who is highly organized, detail-oriented, and capable of managing multiple priorities with ease. The Banquet Captain serves as the on-site event leader, responsible for ensuring that all event spaces are professionally prepared, visually appealing, staffed appropriately, and executed according to Ember Kitchen's high hospitality standards.

The role entails coordinating event setup and breakdown processes, supervising Banquet Attendants and other event support staff, managing event supplies and beverage service preparation, and acting as the primary point of contact during assigned events. A successful Banquet Captain must possess strong leadership skills to provide direction, training, and ongoing support to event staff while promoting a positive and professional work environment. They must maintain seamless communication with kitchen staff, managers, and event hosts to ensure smooth, timely, and efficient event operations.

In addition to hands-on leadership during events, the Banquet Captain is responsible for reviewing banquet event orders, arranging event aesthetics such as tables, linens, decor, signage, and food and beverage stations. They carefully oversee the replenishment of food and beverage items, maintain professionalism throughout the event, and handle guest inquiries and any service challenges promptly and professionally. After events, the Banquet Captain ensures that event spaces are returned to their original condition through proper cleanup and equipment storage along with inventory management and reporting of any shortages or maintenance issues.

This position also supports the Corporate Catering Manager and management team with preparations for future events, maintains accurate records related to events and inventory, and participates in training programs and company initiatives. The work environment is fast-paced and diverse, including corporate dining facilities, conference rooms, customer dining areas, outdoor locations, kitchens, and off-site venues. Physical demands include lifting and moving equipment as well as the ability to stand and perform physical tasks for extended periods.

Joining Ember Kitchen as a Banquet Captain offers the opportunity to take part in an innovative and growing company culture where exceptional hospitality is celebrated. The role is ideal for individuals passionate about event coordination, team leadership, and customer service who want to contribute meaningfully to memorable guest experiences and the ongoing success of a premier culinary and event operation in Buffalo.