Banquet Captain

Pyramid Global Hospitality is a renowned company dedicated to fostering a people-first culture that emphasizes employee growth, diversity, inclusion, and wellbeing. With a portfolio spanning over 230 properties worldwide, Pyramid Global Hospitality is committed to delivering exceptional guest experiences while providing a supportive and collaborative work environment for its employees. The company offers comprehensive benefits such as health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. Ongoing training and development opportunities help employees build skills necessary for career advancement.

One of Pyramid Global Hospitality's distinguished properties is THesis Hotel Miami, located in Coral Gables, Florida. This vibrant hotel features 245 stylish guest rooms and over 15,000 square feet of versatile meeting space, making it a dynamic and lively work environment surrounded by Miami's unique cultural richness. THesis Hotel Miami prides itself on outstanding service and memorable guest experiences across various departments including guest services, food and beverage, housekeeping, spa and wellness, and sales and marketing. The hotel provides comprehensive training programs that prepare its employees to excel in their roles, encouraging professionalism, teamwork, and a passion for hospitality excellence.

Currently, THesis Hotel Miami is seeking a highly motivated Banquet Captain to join their team on a part-time basis with hourly pay ranging from $15.00 to $19.00. The Banquet Captain is a pivotal role responsible for directing the setup and preparation of banquet rooms for events, executing food and beverage service, bussing and clearing tables, and leading the hourly banquet service staff including servers and housemen. This position acts as the property’s personal representative towards banquet guests, coordinating room setup and service to enhance guest satisfaction and maximize revenues.

The role demands leadership in high volume catering and banquet events, requiring experience in synchronized service often seen in 4-star and 5-star venues. The Banquet Captain prepares banquet spaces with draped tables, silverware, folded napkins, drink preparation, and table centerpieces. They actively engage in service by transporting food, serving guests, clearing tables, and breakdown duties including bussing tables, managing dirty linen, vacuuming, and organizing storerooms. The Banquet Captain also supports event room setup and handles food and beverage preparation duties such as condiments and coffee brewing. They ensure all service stations are properly stocked and maintain cleanliness in the back hall.

This role places significant emphasis on guest interaction, requiring the ability to explain menu items, accommodate dietary needs and special requests, and provide warm hospitality with a professional demeanor. The Banquet Captain ensures quality checks on food and beverages prior to service, monitors guest satisfaction, addresses any issues promptly, and cooperates with other departments for seamless event execution. Safety is also a primary responsibility, requiring vigilance towards potential hazards.

Ideal candidates will bring 2-4 years of food service experience, preferably in banquet service, with knowledge of wine, beer, cocktails, and spirits. The ability to work effectively under pressure in fast-paced environments combined with excellent communication skills and a passion for creating exceptional guest experiences is critical. This is a tremendous opportunity for those driven to learn, grow, and advance their careers within a world-class hospitality property that values its employees and their development.