Banquet Captain

Jacksonville, FL, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible schedule

Job Description

Legends Global is a premier live entertainment and venue management company that provides a comprehensive, data-driven approach across various sectors including planning, sales, partnerships, hospitality, and merchandise. Managing over 400 venues worldwide such as arenas, stadiums, convention centers, and performing arts venues, Legends Global is a global leader in producing exceptional live event experiences. The company is renowned for its commitment to innovation, inclusivity, and a culture centered on respect, integrity, and accountability. This creates a dynamic environment where team members, guests, and partners thrive together and contribute to transforming the live entertainment landscape.

The Banquet Captain position at Legends Global is a part-time, hourly, non-exempt role within the Food & Beverage department. This role is vital in ensuring the flawless execution and supervision of all catered events. The Banquet Captain oversees the entire event lifecycle, including setup, operation, and tear down, making sure every detail meets the high standards expected by the clients and Legends Global. Core to the position is managing the banquet and bar staff, training them on service excellence and professionalism, and guaranteeing that all operational aspects comply with Florida Health Codes and liquor laws.

This role requires someone who is detail-oriented with strong communication and interpersonal skills to foster a positive environment for both staff and guests. The Banquet Captain is responsible for preparing staff assignments, inspecting uniforms, and enforcing food safety and handling protocols. They act as a liaison between clients and various departments, ensuring smooth event flow and satisfaction. Additionally, the position entails inventory management related to smallware equipment and perishables to guarantee adequate provisioning for upcoming events.

The candidate will also be required to adapt swiftly to changing circumstances during events, demonstrating flexibility and problem-solving skills while maintaining focus on service quality and safety. An understanding of formal table settings, service standards, and proficiency in tools like Microsoft Excel and Word is valuable. The Banquet Captain helps Champion the vision of Legends Global by maintaining a safe, clean, and efficient work environment, ultimately enhancing the guest experience. This role offers a unique opportunity to be part of a globally recognized organization that values diversity and promotes career growth within the hospitality and event management industry.

Job Requirements

Four-year college degree in related hospitality field preferred
At least two year’s experience in food and beverage
Understanding of survey-based measures such as guest experience
Understanding of food handling and storage as regulated by Florida Health Code
Must be proficient in Excel and Word
Must be able to work extended and/or irregular hours including nights, weekends, and holidays as needed
Must be able to perform physical demands such as lifting up to 20 lbs, standing for long periods, and manual dexterity
Must pay attention to detail
Must have excellent oral communication skills
Must have strong customer service skills
Must understand banquet captain responsibilities
Must show competency in formal table settings and service steps
Must be able to adapt to changes in the work environment, managing competing demands and unexpected events

Job Qualifications

Must pay attention to detail
Must have excellent oral communication skills
Must have strong customer service skills
Must understand banquet captain responsibilities
Must show competency in formal table settings and service steps
Must be able to adapt to changes in the work environment including managing competing demands and unexpected events
Must have strong interpersonal skills
Must be results driven
Must have excellent organizational skills
Must comply with Florida State Health Codes
Must complete TEAM’s alcohol management training once hired
Must have ServSafe certification once hired

Job Duties

Directly responsible for supervising all catered events including setup, execution, and tear down
Drive all components of event setup ensuring staff follow instructions and complete tasks on time
Supervise and train banquet and bar staff on guest service standards and professionalism
Conduct inspection of staff uniforms and appearances at the start of shifts
Prepare and distribute staff assignments with timelines for event day tasks
Maintain all timeframes, adjusting for changes during events for proper staff placement
Establish and maintain positive client and interdepartmental relationships
Submit requests for auxiliary needs to administrative or operational departments
Manage smallware equipment usage, storage, damage documentation, and inventory
Conduct inventory for rental and ordering of smallware, dry goods, and perishables
Train and monitor staff on proper food handling techniques per Florida Health Code
Ensure service areas are safe, clean, and free of obstructions
Ensure compliance with Florida health codes and liquor laws
Direct bar staff to have necessary tools and products in place
Confirm bar paperwork accuracy and bartender awareness of service timeframes
Assist with preparation and setup of event rooms when necessary
Perform other duties as assigned