Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

competitive earning opportunities
Healthcare plans
Tuition Assistance
401(k) Savings Plan with Company Match
Rewards and recognition programs
Employee Discounts
Paid Time Off

Job Description

Maggiano's Little Italy, located in Cincinnati, Ohio, is a renowned casual dining restaurant that offers a warm and inviting atmosphere inspired by Italian American traditions. As part of the esteemed Brinker International family, Maggiano's combines high-quality food, exceptional service, and memorable experiences to bring people together to celebrate the love of family and friends. Established by Norman Brinker, the pioneer of casual dining, Maggiano's Little Italy has grown into a celebrated brand known for its authentic Italian cuisine and outstanding guest hospitality. The Cincinnati location at 7875 Montgomery Rd. is a vibrant hub where staff and guests alike enjoy spirited events and heartfelt celebrations.

The Banquet Captain role at Maggiano's Little Italy is a vital position within the banquet team, responsible for overseeing all aspects of professional food service and ensuring guest satisfaction during banquet events. This dynamic role involves serving food and beverages to banquet guests at weddings, bar mitzvahs, birthdays, baby showers, and other significant social events. The ideal candidate thrives in a fast-paced, high-energy environment and maintains high standards of service while managing large groups with the utmost professionalism and care.

Banquet Captains at Maggiano's are more than servers; they are hosts and facilitators who play a crucial part in making each event memorable. They coordinate with Banquet Sales Managers, fellow banquet staff, and kitchen teams to guarantee smooth event execution from start to finish. This role requires excellent interpersonal skills as it demands interaction with diverse guests and the ability to handle last-minute changes gracefully. Captains must think quickly, act decisively, and embody the hospitality philosophy known as "The Maggiano's Way," which emphasizes genuine connection, warmth, and passion for serving others.

Career growth opportunities are a core part of the experience at Maggiano's. Employees enjoy competitive earning potential with attractive compensation packages and benefits including healthcare plans, tuition assistance, and a market-leading 401(k) savings plan with company match. Brinker International supports the personal and professional development of its team members through career advancement programs and global training roles, welcoming dedicated individuals ready to take their hospitality careers to the next level.

Working at Maggiano's means being part of a community that values inclusivity, diversity, and workplace fun. The company actively participates in charitable activities such as supporting the Make-A-Wish Foundation and local food banks, reinforcing its commitment to giving back. Every day, staff members contribute to crafting joyful and meaningful experiences for guests, making the Banquet Captain role not only rewarding but also impactful.

The position is ideal for someone who loves people, is passionate about hospitality, and appreciates the intricacies of hosting large-scale events. If you enjoy a lively work environment, take pride in delivering impeccable service, and are excited by the challenge of managing banquet functions with flair, then joining the Maggiano's banquet team will be a fulfilling and enjoyable career choice. With an emphasis on teamwork, professional growth, and celebration of shared moments, Maggiano's Little Italy Cincinnati invites you to bring your energy and enthusiasm to a role that truly makes a difference.

Job Requirements

  • High school diploma or equivalent
  • Minimum 1 year of banquet or catering service experience
  • Ability to stand and walk for extended periods
  • Flexible availability including evenings and weekends
  • Strong verbal communication skills
  • Ability to lift and carry heavy trays
  • Commitment to delivering excellent guest service

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in banquet or large event service preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong organizational and multitasking abilities
  • Customer service-oriented mindset
  • Team player with a positive attitude

Job Duties

  • Serve food and beverages to banquet guests
  • Coordinate banquet event setups with the team
  • Ensure guest satisfaction throughout the event
  • Manage large banquet groups efficiently
  • Communicate effectively with Banquet Sales Managers and kitchen staff
  • Uphold high standards of professional service
  • Assist with cleaning and resetting banquet areas after events

Job Criteria

Experience

Entry Level (1-2 years)


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