Banquet Captain

Santa Fe, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $23.00 - $26.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

competitive pay

401k Match

Employee Discounts

Complimentary Meals

Free parking

Career growth opportunities

supportive work culture

Job Description

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group. Established with a deep respect for culture, place, and people, this distinguished group has cultivated a reputation for luxury and excellence by operating some of the finest hotels and award-winning restaurants in the region. Heritage Hotels & Resorts is committed to authentic storytelling, exceptional service, and fostering a strong sense of community pride. They extend genuine care not only to their guests but also to their dedicated team members and the neighborhoods in which they operate. With a focus on meaningful hospitality, Heritage Hotels & Resorts embodies a people-first culture, emphasizing respect, inclusivity, and excellence in every aspect of their business.

The role of Banquet Captain at Heritage Hotels & Resorts is a vital leadership position within this prestigious hospitality group. As the on-floor coordinator for banquet and event operations, the Banquet Captain plays a critical role in ensuring flawless event execution, a seamless flow of service, and an outstanding overall guest experience. This position requires an individual who leads with heart and dedication, setting the tone for every function hosted by Heritage. The Banquet Captain oversees the banquet service team, manages staff coordination, conducts pre-shift briefings, and monitors real-time event performance to maintain high service standards. This role demands meticulous attention to detail, excellent communication skills, and the ability to resolve guest concerns promptly and professionally. In the absence of the Banquet Manager, the Banquet Captain serves as the primary point of contact for clients, event planners, and internal departments, ensuring smooth operations and a memorable guest experience.

At Heritage Hotels & Resorts, employees enjoy competitive pay and comprehensive benefits including a 25 percent match for 401k plans. Team members receive generous discounts across all Heritage properties, including hotels, restaurants, spas, and retail outlets, as well as complimentary meals during scheduled shifts and free employee parking. The company encourages career growth by providing opportunities to work across multiple locations, helping employees build full-time schedules and enjoy full-time benefits. This supportive, community-focused environment rooted in New Mexico pride makes this role uniquely rewarding for hospitality professionals committed to service excellence and cultural authenticity.

Job Requirements

Strong leadership and team coordination abilities
Excellent verbal communication and interpersonal skills
Ability to multitask effectively in fast-paced, high-volume environments
Strong problem-solving skills and sound judgment
High level of organization and attention to detail
Working knowledge of restaurant and banquet point-of-sale systems
Must be available to work late evenings, weekends, and holiday shifts to support event and banquet operations

Job Qualifications

High school diploma or equivalent
1+ years of banquet or food & beverage experience
Luxury branded hospitality experience preferred
Valid New Mexico Food Handler Certification and Alcohol Server Certification

Job Duties

Maintain a high level of positive and professional communication with employees, coworkers, management, and guests
Lead and coordinate banquet service staff to ensure proper staffing levels and seamless flow of service throughout events
Conduct pre-shift briefings and provide clear direction to staff regarding service expectations, timelines, and guest needs
Maintain a strong focus on guest experience and base all decisions on exceeding guest expectations, particularly when resolving concerns or complaints
Monitor event execution in real time, ensuring all service standards, timelines, and presentation requirements are consistently met
In the absence of the Banquet Manager, serve as the primary on-site point of contact for clients, event planners, and internal departments during assigned functions
Maintain strong working relationships with suppliers and identify opportunities to improve efficiency and reduce operational costs
Ensure compliance with all food safety, sanitation, alcohol service, and company safety standards
Assist with setup, service, and breakdown of banquet events as needed
Support training and coaching of banquet team members to promote service excellence
Accurately complete event documentation, checklists, and post-event reporting
Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards
Protect company assets and maintain confidentiality of proprietary, client, and guest information
Performs other related duties as assigned