Banking Customer Service Representative - Onsite

Pompano Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Paid training

Competitive wages

Medical insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Employee wellness programs

Employee engagement programs

Job Description

TP is a global, digital business services company dedicated to delivering the most advanced, digitally powered business services. Trusted by some of the world’s best brands, TP helps organizations streamline their operations in meaningful and sustainable ways. With a workforce of over 500,000 passionate and inspired professionals speaking more than 300 languages, TP’s vast global scale paired with a strong local presence enables the company to be a powerful force for good. TP supports its communities, clients, and the environment through innovative solutions and responsible business practices.

As a leading digital business services provider, TP emphasizes a balance of advanc... Show More

Job Requirements

High school diploma or equivalent
Proven call center experience
Typing 25 WPM
Proficient in PC operation and navigation
Entry-level network troubleshooting
Ability to set up home Wi-Fi network
Ability to set up and configure a router or switch
Able to work independently

Job Qualifications

High school diploma or equivalent
IT/network certifications/degrees preferred
18 years of age or older
Proven call center experience
Typing 25 WPM
Proficient in PC operation and navigation
Entry-level network troubleshooting
Ability to set up home Wi-Fi network
Ability to set up and configure a router or switch
Core proficiency with a laptop or desktop computer
Able to work independently

Job Duties

Connect with customers via phone/email/chat and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: