Banking Customer Service Representative - Onsite

TP is a global, digital business services company dedicated to delivering the most advanced, digitally powered business services. Trusted by some of the world’s best brands, TP helps organizations streamline their operations in meaningful and sustainable ways. With a workforce of over 500,000 passionate and inspired professionals speaking more than 300 languages, TP’s vast global scale paired with a strong local presence enables the company to be a powerful force for good. TP supports its communities, clients, and the environment through innovative solutions and responsible business practices.

As a leading digital business services provider, TP emphasizes a balance of advanced technology and human touch. This combination allows the company to simplify, accelerate, and safeguard the processes and experiences of its clients. By blending deep industry insights with geographic expertise, TP stays adaptable to the changing needs of the market with a commitment to delivering excellence in every task.

The Banking Customer Service Representative role at TP is a vital position that encourages collaboration, innovation, and customer interaction. Based at the North Lauderdale, Florida location, this role involves serving as the primary point of contact for customers, responding to inquiries through multiple communication channels including phone, email, chat, and social media. The representative will work in a dynamic environment where no two days are the same, engaging with customers from diverse backgrounds and helping to resolve their questions, concerns, or issues effectively.

At TP, career growth is highly valued. Employees have the opportunity to advance within the company, as evidenced by the Chief Client Officer who progressed from an agent to a top leadership role. These prospects make TP an inspiring place to cultivate your career.

Key benefits include paid training, competitive wages, comprehensive benefits packages that include medical, dental, vision, and 401k options, paid time off, and wellness and engagement programs aimed at maintaining a healthy and motivated workforce. TP fosters a culture where employees feel valued and supported, enabling them to perform at their best and grow personally and professionally. The company also prioritizes inclusion and diversity, creating a welcoming environment that celebrates different perspectives and backgrounds.

The role of Banking Customer Service Representative demands a solution-oriented mindset, strong communication skills, and the ability to handle challenging customer interactions with calm and professionalism. You will be entrusted with responsibilities such as de-escalating issues, escalating situations appropriately, tracking all call-related information for quality assurance, and even opportunities to upsell when required. This position requires proficiency with computers and basic network troubleshooting and offers the chance to contribute significantly to TP’s mission of making people’s lives simpler, faster, and safer.