Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid training
flexible schedule
Job Description
Pechanga Resort and Casino is a premier destination renowned for its luxury accommodations, exceptional dining options, and world-class entertainment. As a leading resort and casino in Southern California, Pechanga offers guests a unique blend of lavish comfort and vibrant excitement in a picturesque setting. The resort is dedicated to delivering an unparalleled guest experience through impeccable service, innovative amenities, and a commitment to quality that has earned it numerous accolades and the prestigious Four Diamond rating. With a variety of restaurants that showcase diverse culinary styles and exceptional beverage selections, Pechanga ensures that every dining experience is a memorable occasion for its guests.
The Server role at Pechanga Resort and Casino is integral to maintaining the high standards of hospitality and guest satisfaction that define the resort's brand. Servers act as ambassadors of guest service within each restaurant, specializing in personalized dining experiences that cater to the distinct preferences and expectations of every guest. This position requires comprehensive knowledge of menus, including food, beverages, and wines, paired with excellent salesmanship and service etiquette. The Server is not only responsible for presenting and delivering orders in a timely and accurate manner but also for creating genuine connections with guests through attentive and friendly service.
Working as a Server at Pechanga means being part of a team that upholds the Four Diamond service commitment. This involves adhering strictly to quality standards established by the resort and consistently delivering exceptional customer service. The role demands a blend of professionalism, multitasking, and a flair for anticipating guest needs, ensuring each dining moment lives up to Pechanga's reputation. Servers contribute to the overall success of the resort by engaging guests with personalized interactions and recommending products and services that enhance their visit. They are expected to be knowledgeable, personable, and efficient, fostering an inviting atmosphere that encourages repeat business and positive word-of-mouth.
Servers are also tasked with cash handling and the accurate processing of payments, following the resort's strict procedures to maintain accountability. This position does not have supervisory responsibilities but plays a crucial part in the daily operations and guest satisfaction strategies of the food and beverage department. With at least six months of experience preferred, Servers must demonstrate strong communication, mathematical, and reasoning skills to manage orders and address any issues promptly.
The ideal candidate will have a proven ability to multitask effectively in a fast-paced environment, prioritize guest service, and utilize their menu knowledge to maximize sales opportunities. Additionally, there is a valuable cultural component to the role, especially at Blazing Noodles & New Asian Restaurant, where proficiency in Cantonese, Chinese, Korean, Mandarin, or Vietnamese languages and familiarity with Asian cuisines are preferred. Moreover, Servers must obtain and maintain a Class "A" gaming license, Food Handlers Certificate, and Tips Certification as required by Pechanga Resort and Casino.
In summary, the Server position at Pechanga Resort and Casino is a dynamic role that blends exceptional customer service, sales acumen, and cultural awareness to create a distinguished dining experience. By embodying the Four Diamond standard, servers play a key role in supporting the resort’s esteemed reputation and delivering outstanding hospitality to every guest.
The Server role at Pechanga Resort and Casino is integral to maintaining the high standards of hospitality and guest satisfaction that define the resort's brand. Servers act as ambassadors of guest service within each restaurant, specializing in personalized dining experiences that cater to the distinct preferences and expectations of every guest. This position requires comprehensive knowledge of menus, including food, beverages, and wines, paired with excellent salesmanship and service etiquette. The Server is not only responsible for presenting and delivering orders in a timely and accurate manner but also for creating genuine connections with guests through attentive and friendly service.
Working as a Server at Pechanga means being part of a team that upholds the Four Diamond service commitment. This involves adhering strictly to quality standards established by the resort and consistently delivering exceptional customer service. The role demands a blend of professionalism, multitasking, and a flair for anticipating guest needs, ensuring each dining moment lives up to Pechanga's reputation. Servers contribute to the overall success of the resort by engaging guests with personalized interactions and recommending products and services that enhance their visit. They are expected to be knowledgeable, personable, and efficient, fostering an inviting atmosphere that encourages repeat business and positive word-of-mouth.
Servers are also tasked with cash handling and the accurate processing of payments, following the resort's strict procedures to maintain accountability. This position does not have supervisory responsibilities but plays a crucial part in the daily operations and guest satisfaction strategies of the food and beverage department. With at least six months of experience preferred, Servers must demonstrate strong communication, mathematical, and reasoning skills to manage orders and address any issues promptly.
The ideal candidate will have a proven ability to multitask effectively in a fast-paced environment, prioritize guest service, and utilize their menu knowledge to maximize sales opportunities. Additionally, there is a valuable cultural component to the role, especially at Blazing Noodles & New Asian Restaurant, where proficiency in Cantonese, Chinese, Korean, Mandarin, or Vietnamese languages and familiarity with Asian cuisines are preferred. Moreover, Servers must obtain and maintain a Class "A" gaming license, Food Handlers Certificate, and Tips Certification as required by Pechanga Resort and Casino.
In summary, the Server position at Pechanga Resort and Casino is a dynamic role that blends exceptional customer service, sales acumen, and cultural awareness to create a distinguished dining experience. By embodying the Four Diamond standard, servers play a key role in supporting the resort’s esteemed reputation and delivering outstanding hospitality to every guest.
Job Requirements
- Must qualify to obtain and maintain a Class "A" gaming license
- Must qualify to obtain and maintain a Food Handlers Certificate
- Must qualify to obtain and maintain a Tips Certification
- Ability to perform tray service
- Ability to take direction well and without being offended
- Multitasking and time management skills
- Possess fluent English speaking, writing and comprehension skills
Job Qualifications
- At least 6 months experience preferred
- Ability to read, write and comprehend simple instructions, short correspondence, and memos
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
- Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
- Ability to perform these operations using units of American money and weight measurement, volume, and distance
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Familiarity with Cantonese, Chinese, Korean, Mandarin, and Vietnamese cuisine preferred
- Ability to speak Cantonese, Chinese, Korean, Mandarin, and Vietnamese preferred
- Personable with strong interpersonal skills
- Knowledgeable about menu and resort amenities
- Willingness to complete service-related classes within first 90 days
- Fluent English speaking, writing and comprehension skills
Job Duties
- Greet tables upon arrival with a warm and personable approach
- Sell menu items by being specific, pairing items that compliment each other and the guest’s tastes
- Be an ambassador of the guest by asking guest specific questions and tailoring service to their expectations
- Take guests’ order accurately and in a timely manner consistent with restaurant’s steps of service input and deliver food orders for each table
- Take and deliver beverage order for each table
- Preset tables for service with items that guests may need to enjoy their meal
- Clear all soiled china, glass or silverware throughout guests’ dining experience
- Be knowledgeable about all menu items (food/beverage/wine)
- Demonstrate a working knowledge of proper service etiquette with every guest
- Keep an accurate running check of guests’ orders and present a final bill for guests, process all payments according to Pechanga Resort and Casino cash handling procedures
- Other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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