H-E-B Grocery logo

Bakery - Food Service Rep - Part time

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $17.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and development programs
Employee assistance program

Job Description

H-E-B is a leading grocery store chain in the United States, known for its commitment to quality products, excellent customer service, and a strong community focus. Founded in 1905, H-E-B has grown into one of the largest and most respected retailers in the grocery industry, offering a diverse range of products including fresh produce, bakery items, deli selections, prepared foods, and more. The company emphasizes a team-oriented work culture and provides opportunities for personal and professional growth for its employees.

The Food Service Representative role at H-E-B is a dynamic position dedicated to maintaining a well-stocked and well-maintained department while delivering superior customer service. This role involves preparing, packaging, and merchandising fresh food products daily, ensuring compliance with all food safety and sanitation standards. Food Service Representatives play a crucial role in creating a positive shopping experience by assisting customers with their selections, answering questions about products, and using suggestive selling techniques to enhance sales. They are responsible for operating and maintaining equipment properly, cleaning and sanitizing display cases, and supporting technical tasks such as baking, frying, decorating, and slicing in specific departments like Bakery, Deli, and Prepared Foods.

In addition to direct customer interaction, Food Service Representatives are involved in inventory management, production planning, and catering order preparation as needed. The role requires the ability to work in a fast-paced retail environment, demonstrating effective communication, interpersonal skills, and the ability to adapt to diverse customer needs. H-E-B provides a supportive work environment with clear expectations and encourages employees to perform other job-related tasks as necessary, which helps the company maintain its high standards of product quality and customer satisfaction. This position is ideal for individuals who enjoy food preparation, customer service, and working within a collaborative team setting in a retail grocery environment.

Job Requirements

  • 18 years of age or older
  • Knowledge of computer systems and equipment such as PC, symbol, scales, label machine
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
  • Ability to work in a fast-paced environment
  • High school diploma or GED or equivalent
  • Completion of company orientation upon hire
  • Food safety and sanitation training upon hire

Job Qualifications

  • Knowledge of computer systems and equipment such as PC, symbol, scales, label machine
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
  • Ability to work in a fast-paced environment
  • High school diploma or GED or equivalent
  • Completion of company orientation upon hire
  • Food safety and sanitation training upon hire

Job Duties

  • Provides superior customer service
  • Takes orders from customers by telephone or in person
  • Answers customer questions regarding products
  • assists them with selections
  • Prepares, packages, and merchandises fresh product effectively
  • Slices, packages, labels, rotates, and culls products for poor quality
  • Assists in technical areas as needed such as basic set-up and clean-up processes
  • Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
  • Cleans and sanitizes display cases
  • Operates and maintains equipment properly
  • Complies with H-E-B food safety and sanitation standards
  • Complies with department and store operating procedures
  • Records production and shrink to aid in production planning
  • Takes care of service counter customers in Deli
  • Uses ordering system applications
  • Performs inventory management processes as required
  • Ensures catering orders are prepared and ready for customer pickup if applicable
  • Performs all sanitation and maintenance tasks for deli slicers
  • Serves and packages products at customer request in Prepared Foods
  • Educates customers on preparation and reheating instructions
  • Prepackages condiments for prepared food items
  • Cuts, slices, dices, chops food in preparation for chef

Job Criteria

Experience

Entry Level (1-2 years)


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