PF Changs logo

Backwaiter

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $8.75 - $13.00
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Work Schedule

Flexible
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Benefits

competitive pay
flexible scheduling
Paid on the job training
Opportunities for advancement
Discounted meals
Employee Referral Program
Exclusive team member discounts
401(k) retirement plan
Medical insurance
Dental Insurance
Vision Insurance
Paid sick leave

Job Description

P.F. Chang's is a renowned American-based restaurant chain that specializes in Asian-inspired cuisine, blending traditional Chinese flavors with modern culinary techniques. Established in the early 1990s, P.F. Chang's has grown to become one of the leading full-service dining establishments with numerous locations across the United States and globally. The company is well-regarded for its inviting atmosphere, high-quality food, and commitment to excellent customer service. This establishes P.F. Chang's as a great workplace for those interested in the hospitality and restaurant industry, with a culture that values teamwork, growth, and innovation.

P.F. Chang's is currently hiring full-time and part-time Backwaiters, with pay rates starting at $2.13 per hour plus tips, dependent on experience. The Backwaiter plays an integral role in the restaurant by supporting operations, ensuring food is delivered efficiently to guests, and maintaining cleanliness and organization in the dining room and service stations. This entry-level position provides an excellent opportunity for individuals looking to start or grow their career in hospitality, with no prior experience required since paid on-the-job training is provided. The role demands excellent multitasking abilities, communication skills, and professionalism to contribute to creating exceptional guest experiences.

The Backwaiter is responsible for delivering food orders promptly and courteously, assisting with table clearing and sanitization, restocking service areas, and supporting other team members in various operational tasks. This position is vital for maintaining a smooth flow of service, allowing servers and kitchen staff to focus on their duties. This role also fosters interaction with guests, making it important to have a friendly demeanor and a commitment to customer satisfaction. Safety procedures and company policies are rigorously followed to ensure a safe and respectful working environment.

P.F. Chang's extends several benefits to its team members, such as competitive pay, flexible scheduling, employee discounts, and opportunities for career advancement with promotion from within. In addition, qualifying employees have access to a 401(k) retirement plan, medical, dental and vision insurance, and paid sick leave in eligible locations. The company also values work-life balance, closing most locations on Thanksgiving and Christmas, and offers an employee referral program. Being part of P.F. Chang's team means contributing to a workplace culture driven by a purpose to Celebrate Life in terms of family, food, and community, making it more than just a job but a meaningful career path.

Job Requirements

  • No prior experience required-training is provided
  • Must be at least 18 years old
  • Possess or obtain a current Food Handler's Card, where applicable
  • Ability to stand, reach, bend, balance, and lift objects up to 30 lbs. repeatedly during a shift
  • Strong multitasking skills and ability to work effectively in a fast-paced, team-oriented environment
  • Excellent communication skills and ability to remain calm under pressure

Job Qualifications

  • No prior experience required
  • Must be at least 18 years old
  • Possess or obtain a current Food Handler's Card where applicable
  • Strong multitasking skills
  • Excellent communication skills
  • Ability to remain calm under pressure
  • Ability to work effectively in a fast-paced, team-oriented environment

Job Duties

  • Deliver food to guests efficiently and ensure all requests are met
  • Monitor the expo line, run trays of food for dine-in, and assist guests with any questions
  • Clear and sanitize tables, seating, and floors according to restaurant standards
  • Retrieve and transport dirty dishes to the dishwashing station
  • Restock and clean service stations as needed
  • Operate kitchen equipment such as coffee machines, iced tea machines, and POS systems
  • Interact courteously with guests and notify managers of quality or service concerns
  • Follow company policies, dress code, and safety procedures
  • Assist with greeting, seating guests, answering phones, and packaging takeout orders when necessary
  • Support with beverage preparation and responsible alcohol service when required

Job Criteria

Experience

No experience required


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