Job Overview
Employment Type
Part-time
Hourly
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Professional development opportunities
Job Description
Live Nation Entertainment is the world’s leading live entertainment company, consisting of global market leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is recognized as the global leader in event ticketing, selling over 620 million tickets annually and serving approximately 10,000 clients worldwide. Live Nation Concerts stands as the largest provider of live entertainment across the globe, promoting more than 50,000 events yearly for nearly 7,000 artists in over 40 countries. These businesses work synergistically to allow Live Nation Media & Sponsorship to create innovative and strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans attending Live Nation Entertainment events each year. For more information, visit www.livenationentertainment.com.
The Backstage Experience Coordinator (BEC) is a key role within Live Nation Entertainment’s venue operations, reporting directly to the venue Production Manager. This hospitality-focused position is responsible for administering various Live Nation and venue-designed programs that support local production and touring personnel. The BEC plays a crucial role in maintaining backstage hospitality expectations and meeting the division-wide goals to ensure that the Artist Commitment is not only met but exceeded. As a frontline hospitality ambassador, the Coordinator is entrusted with creating a phenomenal experience for touring personnel backstage.
This role is part-time and hourly, with the flexibility to work up to 40 hours or more during peak seasons, based on business needs. The BEC will greet and welcome touring artists upon arrival, assign dressing rooms, and serve as the main contact for all backstage hospitality needs. The role also involves hands-on tasks such as laundry care, tidying dressing rooms, and collaborating with local backstage catering to ensure the artist’s rider requirements and culinary preferences are fully met, enhancing the overall tour experience.
The Backstage Experience Coordinator will be actively engaged in Live Nation’s sustainability initiatives by contributing to programs that conserve resources, reduce waste, and promote band education on these efforts. Acting as the backstage brand ambassador, the BEC is the face of the service culture program and is responsible for completing post-event service recaps and analyzing venue service reports to develop actionable plans for service improvements in partnership with the Artist Services team, Production, and the Venue General Manager.
Additionally, the role involves research and collaboration to identify best practices and boost engagement and satisfaction among artists and crew. Coordinating with Production Managers and Catering Teams to facilitate advances, conducting pre- and post-show walk-throughs to prepare and inspect backstage areas, and overseeing dressing room and bus stock, including after-show meal coordination, are integral duties.
The BEC will also co-manage applicable backstage program budgets, handle vendor invoices, maintain detailed metrics and historical data relating to artists' preferences, and organize memorable, hospitality-driven moments at every show in partnership with other teams. Occasionally, the BEC may be responsible for making production runs for tours on select shows.
This role requires a passionate, motivated individual with an entrepreneurial spirit who thrives in a fast-paced, dynamic environment. Strong communication skills, organization, time management, creativity in problem-solving, and a genuine desire to serve others are essential qualities. This position also demands physical activity, including walking, climbing stairs, and lifting up to 30 lbs using proper techniques. Educational qualifications in Hospitality, Communications, Marketing, Business, Human Resources, or related fields are preferred, along with previous experience in backstage, production, or hospitality roles, and leadership experience is a plus. This comprehensive and impactful role within Live Nation Entertainment offers a unique opportunity to be part of unforgettable live entertainment experiences and support the global live event industry.
The Backstage Experience Coordinator (BEC) is a key role within Live Nation Entertainment’s venue operations, reporting directly to the venue Production Manager. This hospitality-focused position is responsible for administering various Live Nation and venue-designed programs that support local production and touring personnel. The BEC plays a crucial role in maintaining backstage hospitality expectations and meeting the division-wide goals to ensure that the Artist Commitment is not only met but exceeded. As a frontline hospitality ambassador, the Coordinator is entrusted with creating a phenomenal experience for touring personnel backstage.
This role is part-time and hourly, with the flexibility to work up to 40 hours or more during peak seasons, based on business needs. The BEC will greet and welcome touring artists upon arrival, assign dressing rooms, and serve as the main contact for all backstage hospitality needs. The role also involves hands-on tasks such as laundry care, tidying dressing rooms, and collaborating with local backstage catering to ensure the artist’s rider requirements and culinary preferences are fully met, enhancing the overall tour experience.
The Backstage Experience Coordinator will be actively engaged in Live Nation’s sustainability initiatives by contributing to programs that conserve resources, reduce waste, and promote band education on these efforts. Acting as the backstage brand ambassador, the BEC is the face of the service culture program and is responsible for completing post-event service recaps and analyzing venue service reports to develop actionable plans for service improvements in partnership with the Artist Services team, Production, and the Venue General Manager.
Additionally, the role involves research and collaboration to identify best practices and boost engagement and satisfaction among artists and crew. Coordinating with Production Managers and Catering Teams to facilitate advances, conducting pre- and post-show walk-throughs to prepare and inspect backstage areas, and overseeing dressing room and bus stock, including after-show meal coordination, are integral duties.
The BEC will also co-manage applicable backstage program budgets, handle vendor invoices, maintain detailed metrics and historical data relating to artists' preferences, and organize memorable, hospitality-driven moments at every show in partnership with other teams. Occasionally, the BEC may be responsible for making production runs for tours on select shows.
This role requires a passionate, motivated individual with an entrepreneurial spirit who thrives in a fast-paced, dynamic environment. Strong communication skills, organization, time management, creativity in problem-solving, and a genuine desire to serve others are essential qualities. This position also demands physical activity, including walking, climbing stairs, and lifting up to 30 lbs using proper techniques. Educational qualifications in Hospitality, Communications, Marketing, Business, Human Resources, or related fields are preferred, along with previous experience in backstage, production, or hospitality roles, and leadership experience is a plus. This comprehensive and impactful role within Live Nation Entertainment offers a unique opportunity to be part of unforgettable live entertainment experiences and support the global live event industry.
Job Requirements
- physical activity such as walking, climbing stairs, lifting and carrying equipment
- ability to work varying hours up to 40 hours or more during peak seasons
- maintain composure around high profile artists
- strong organizational and multi-tasking skills
- proficiency in Microsoft Office Suite
- ability to engage with others effectively
- problem-solving skills
- minimum 1 year of backstage, production or hospitality experience
- 2 to 3 years of comparable work experience
- 1 to 2 years of leadership experience
- ability to lift 30 lbs using proper lifting techniques
- willingness to participate in sustainability programs
- bachelor's degree preferred
- positive communication skills
Job Qualifications
- must be able to maintain composure around high profile artists and work in hectic and loud environments
- strong organizational, time management and multi-tasking skills
- proficient computer skills including Microsoft Office Suite
- positive outlook and strong communication skills
- ability to engage others
- strong problem-solving skills with creative solutions
- 1 years plus of backstage, production or hospitality experience
- 2 to 3 years plus of work experience in a comparable role
- 1 to 2 years plus of leadership experience
- natural interest in helping others and heart for service
- must be able to lift 30 lbs using proper techniques
- bachelor's degree in hospitality, communications, marketing, business, human resources or related field preferred
- public speaking or meeting facilitation skills is a plus
Job Duties
- administer various Live Nation and venue designed programs to support local production and touring personnel
- maintain back of house hospitality expectations and backstage division-wide goals
- meet and greet tours upon arrival and assign dressing rooms
- act as the point of contact for all hospitality needs
- wash, dry and fold laundry and towels or assign porters to tidy dressing rooms
- partner with local backstage catering to meet artist rider requirements and exceed culinary expectations
- participate in venue sustainability program through resource conservation and waste prevention
- serve as backstage brand ambassador and face of service culture program
- complete post event service recap and analyze venue reports to create action plans for service improvements
- research best practices and collaborate with Artist Services team and Venue PM to increase artist and crew satisfaction
- work with Production Managers and Catering Teams to facilitate advances
- conduct pre and post show walk through with checklist to prepare backstage areas and note damages
- oversee dressing room and bus stock including after-show meal coordination
- co-manage backstage program budget and process vendor invoices
- maintain metrics and track historic data on tours and artist preferences
- partner with Production Manager, Artist Services team and Tour rep to create memorable hospitality moments
- make production runs for the tour on select shows when needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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