AV/VC Event Support Technician L3

Milestone Technologies is a renowned global IT managed services firm with over 25 years of industry experience. The company is dedicated to partnering with organizations to scale their technology, infrastructure, and services, enabling them to achieve defined business outcomes such as digital transformation, innovation, and operational agility. With a workforce exceeding 3,000 employees supporting more than 200 companies worldwide, Milestone continues to build a strong employee-first, performance-driven culture that focuses on collaborative and inclusive work environments. The company specializes in diverse technology solutions spanning application services and consulting, digital product engineering, digital workplace services, private cloud services, AI and automation, and ServiceNow platforms. Milestone's commitment to best practices and continuous service improvement underpins its delivery of both short-term and transformational benefits to its clients, driving significant advancements in IT operations and business productivity. The company values intelligent automation as a core driver to accelerate IT transformation and maintain industry leadership through technology partnerships and an employee-empowering philosophy.

The role offered is for an experienced Audio/Visual (A/V) Event Technician who will play a critical part in ensuring seamless event production and support. This role requires an individual capable of managing and supporting a range of events—from large external gatherings with 300-plus attendees to smaller internal meetings—in a fast-paced corporate environment. The A/V technician will collaborate with various stakeholders to fulfill specific technology needs, conduct daily inspections of conference rooms and presentation spaces, and operate a wide array of advanced A/V equipment including Yamaha mixers, Tricaster systems, ETC lightboards, Zoom, and Google Meet platforms. Responsibilities also include troubleshooting A/V and network issues impacting event performance, maintaining accurate technical documentation such as runbooks and troubleshooting guides, providing end-user training, and devising quick solutions during live events. The technician will oversee event production inventory and storage areas to ensure all equipment is organized and ready for use.

Candidates must have a minimum of three years’ experience supporting corporate live events, conference centers, or hotel A/V services. Proven ability to manage multiple projects under tight deadlines, strong problem-solving capabilities, flexibility to support occasional night and weekend events, and proficiency with event production technology and collaboration software form the core skill set. The role promises competitive pay ranging approximately from $41.15 to $46.00 USD per hour, with final compensation based on experience, skills, certifications, and location. Milestone Technologies is also deeply committed to diversity, equity, and inclusion, ensuring a workplace that reflects the communities it serves, welcoming unique perspectives and providing equal employment opportunities without discrimination or bias. The organization values authenticity and innovation, positioning this role as an exciting opportunity for those passionate about event technology and dedicated to delivering exceptional live event experiences that advance the company’s mission of revolutionizing IT deployment.