Auto Parts Counter Sales - Waco, TX

Waco, TX, USA|

Job Overview

Benefits

Health Insurance

Paid Time Off

Training and Development

Company vehicle use

Employee Discounts

Retirement Plan

safe work environment

Job Description

This company is a retail establishment specializing in the sale of automotive parts and related merchandise. Renowned for its commitment to customer service and quality products, the company operates a well-maintained facility where customers can receive knowledgeable assistance and convenient service. The business plays a critical role in the automotive parts sector, supporting both individual customers and commercial clients by providing a wide range of parts and accessories necessary for vehicle maintenance and repair. The company fosters a friendly and organized retail environment, ensuring a positive shopping experience and timely fulfillment of customer needs.

The Counter I position reports directly to the Store Manager and is a vital role responsible for delivering exceptional customer service in the company's retail store environment. The role requires performing a diverse range of duties that include assisting customers with their inquiries, handling merchandise, processing transactions, and maintaining a clean and orderly store environment. Personnel in this position must greet customers promptly, answer questions about product pricing, availability, and functions, and process sales transactions with accuracy and professionalism. Additionally, the job involves duties such as stock management, creating invoices, handling special orders, and ensuring the timely processing of outgoing transfers. The role demands excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced retail setting. Employees must also use company vehicles to deliver or pick up parts and merchandise, adhere strictly to OSHA and safety regulations, and participate in ongoing training to enhance product knowledge and service quality. This position requires a commitment to upholding the company's standards and values, maintaining a professional image, and contributing to a safe and pleasant work environment. Employment type details and salary specifics are not mentioned but it is implied to be a full-time role integral to store operations and customer satisfaction.

Job Requirements

High school diploma or general education degree (GED) or equivalent combination of education and experience
Completed ASE counterman I training course
Meets all requirements to qualify for inclusion on AOC Approved Driver List
Must successfully complete background and criminal history checks
Must pass a physical, human performance evaluation and a drug test
Must be able to follow oral and written instructions
Must have basic math skills including addition, subtraction, multiplication and division
Ability to read and write in English
Must maintain regular and prompt attendance
Good understanding of and adherence to company policies and procedures
Ability to work well with others and assist customer cooperatively and courteously
Exemplary company work record, including attendance
Must be able to work in a high paced, busy atmosphere
Related experience in the auto parts industry preferred
Attitude that supports the Company’s goals and values

Job Qualifications

High school diploma or general education degree (GED) or equivalent combination of education and experience
Completed ASE counterman I training course
Meets all requirements to qualify for inclusion on AOC Approved Driver List
Ability to work well with others and assist customer cooperatively and courteously
Related experience in the auto parts industry preferred
Must be able to follow oral and written instructions
Must have basic math skills including addition, subtraction, multiplication and division
Ability to read and write in English
Good understanding of and adherence to company policies and procedures
Attitude that supports the Company’s goals and values

Job Duties

Greet each customer in a timely manner and answer the telephone within three rings
Answer each customer’s questions regarding price, availability and function of merchandise
Obtain merchandise from shelf for customer or receives any merchandise selected from shelf by customer and creates invoice
Ensure that each customer receives outstanding customer service by providing a friendly environment
Total price and tax on merchandise purchased by customer to determine bill
Accept payment and make change
Wrap or bag merchandise for customers
Correctly place any special orders as required by customer
Balance cash drawer at the end of the shift (if necessary)
Stock shelves, counters, or tables with merchandise
Set up advertising displays or arrange merchandise on counters or tables to promote sales
Stamp, mark, or tag price on merchandise
Ensure outgoing transfers are processed properly and timely
Clean shelves, counters, or tables
Maintain safe and clean work environment by keeping shelves, pallet area, and workstations neat
May have custodial duties including sweeping warehouse/showroom regularly, dusting shelves as needed, organizing merchandise, cleaning and stocking rest rooms as needed, and keeping all aisles clear with no merchandise on the floor
Present a good image of the company through proper dress and attitude
Participate in and complete sponsored and supported training
Attend training or use electronic media to increase product knowledge
Perform other duties and assignments as directed by management
Maintain grounds and parking lot
Maintain a satisfactory attendance record and appearance