Job Overview
Compensation
Hourly
Exact $1,675.00
Benefits
flexible schedule
professional training opportunities
collaborative work environment
Access to theatrical performances
Employee Discounts
Networking opportunities
safe work environment
Job Description
Syracuse Stage is a renowned professional theatre company dedicated to producing innovative and diverse theatrical experiences for its community. As a cornerstone of the arts scene, Syracuse Stage offers a vibrant and dynamic atmosphere where creativity and passion for theatre come to life. Committed to excellence both on and off stage, the organization continually strives to create memorable moments for its audiences while fostering a welcoming and inclusive environment for its staff and patrons alike.
Within Syracuse Stage, the role of Front of House Associate plays a critical part in ensuring that all aspects of front of house operations run smoothly during performances and special events, with the ultimate goal of maximizing the customer experience. Reporting directly to the Audience Services Manager, this position focuses on providing exceptional customer service, maintaining efficient organizational operations, and supporting a variety of event-related needs. The ideal candidate complements the theatre’s mission by demonstrating superb attention to detail, strong interpersonal skills, and a genuine interest in theatre.
This opportunity is specifically for bartenders during the 2025-2026 season for productions including Disney’s Frozen the Broadway Musical, running immediately through June 21, 2026. Shifts range between 4 to 8 hours, typically scheduled in sync with theatrical performances and special event calendars, requiring availability during evenings and weekends. Flexibility is essential, as the Front of House Associate may be asked to shift roles or assist across different functions within the theatre.
The Front of House Associate supports the customer journey by managing bar operations in a fast-paced environment, including setting up and tearing down bars as needed, monitoring and reporting inventory, and coordinating set-up needs for various programming and rental events. This role also includes liaison work with vendors, caterers, and performers, ensuring all public-facing aspects of the venue operate seamlessly. Additionally, the associate may provide assistance in the box office when required, underscoring the collaborative team environment at Syracuse Stage.
As a frontline representative of the theatre, the Front of House Associate must maintain professionalism, adhere to Syracuse Stage’s dress code, and comply with safety protocols such as First-Aid/CPR, safe food-handling, and alcohol service standards. The role demands reliability, the capacity to multitask, and a welcoming demeanor contributing to a safe and enjoyable experience for all patrons. The position also requires the ability to handle physically demanding tasks, such as lifting up to 30 pounds and standing for extended periods, reflective of the active nature of theatre operations.
Overall, this role offers a unique chance for individuals passionate about theatre and hospitality to engage with live arts in a supportive, fast-paced environment. Working as part of a collaborative team, the Front of House Associate acts as an essential ambassador for Syracuse Stage’s mission to bring world-class theatre experiences to life.
Within Syracuse Stage, the role of Front of House Associate plays a critical part in ensuring that all aspects of front of house operations run smoothly during performances and special events, with the ultimate goal of maximizing the customer experience. Reporting directly to the Audience Services Manager, this position focuses on providing exceptional customer service, maintaining efficient organizational operations, and supporting a variety of event-related needs. The ideal candidate complements the theatre’s mission by demonstrating superb attention to detail, strong interpersonal skills, and a genuine interest in theatre.
This opportunity is specifically for bartenders during the 2025-2026 season for productions including Disney’s Frozen the Broadway Musical, running immediately through June 21, 2026. Shifts range between 4 to 8 hours, typically scheduled in sync with theatrical performances and special event calendars, requiring availability during evenings and weekends. Flexibility is essential, as the Front of House Associate may be asked to shift roles or assist across different functions within the theatre.
The Front of House Associate supports the customer journey by managing bar operations in a fast-paced environment, including setting up and tearing down bars as needed, monitoring and reporting inventory, and coordinating set-up needs for various programming and rental events. This role also includes liaison work with vendors, caterers, and performers, ensuring all public-facing aspects of the venue operate seamlessly. Additionally, the associate may provide assistance in the box office when required, underscoring the collaborative team environment at Syracuse Stage.
As a frontline representative of the theatre, the Front of House Associate must maintain professionalism, adhere to Syracuse Stage’s dress code, and comply with safety protocols such as First-Aid/CPR, safe food-handling, and alcohol service standards. The role demands reliability, the capacity to multitask, and a welcoming demeanor contributing to a safe and enjoyable experience for all patrons. The position also requires the ability to handle physically demanding tasks, such as lifting up to 30 pounds and standing for extended periods, reflective of the active nature of theatre operations.
Overall, this role offers a unique chance for individuals passionate about theatre and hospitality to engage with live arts in a supportive, fast-paced environment. Working as part of a collaborative team, the Front of House Associate acts as an essential ambassador for Syracuse Stage’s mission to bring world-class theatre experiences to life.
Job Requirements
- High school diploma or GED
- Previous customer service or hospitality experience
- Be willing to receive First-Aid/CPR training and if necessary safe food-handling and alcohol-service training
- A minimum of 18 years old to pour and serve alcohol in New York State
- Ability to lift up to 30 pounds
- Ability to stand and walk for extended periods of time
- Ability to work nights, weekends, and holidays
- Successful completion of a background check
Job Qualifications
- High school diploma or GED
- Previous customer service or hospitality experience
- Food service and/or bartending experience is a plus
- Reliable decision-making skills
- Ability to multi-task or shift priorities appropriately
- Have a professional and accessible public-facing demeanor
- Be willing to receive First-Aid/CPR training and if necessary safe food-handling and alcohol-service training
- A minimum of 18 years old to pour and serve alcohol in New York State
- The ability to maintain a safe work environment
- The ability to work as part of a team
- A basic knowledge of live theatre
- Successful completion of a background check is required to assume this position
Job Duties
- Serve as bartender in a fast-paced environment including bar set up and tear down as necessary
- Evaluate inventory needs and report them as needed to the Audience Services Manager
- Report pertinent information or feedback to the Audience Services Manager, Assistant Audience Services Manager, or Director of Marketing and Communications as necessary
- In communication with the Audience Services Manager and other staff, coordinate set-up needs for on-site programming, special events and rentals
- Provide support as needed for vendors, caterers, and performers in public facing areas
- Adhere to Syracuse Stage required dress code
- Assist in Box Office if necessary
Job Location
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