ATM Technician (#4512)

Nautilus Hyosung America, Inc. (HYOSUNG) is a global leader in the field of ATM self-service technologies renowned for its innovative approach to banking automation. As a company committed to advancing financial service solutions, HYOSUNG has established itself by continually researching, developing, and delivering high-quality ATM products. These flexible solutions are designed to dynamically adapt to evolving technological landscapes and meet the diverse and changing needs of customers worldwide. With a strong emphasis on reliability and innovation, HYOSUNG upholds a reputation for providing top-tier ATM products that streamline banking operations, enhance customer convenience, and maintain operational efficiency. The company fosters a culture rooted in excellence, customer service, and continuous improvement, making it an exceptional place to build a career.

The Field Service Engineer role at Nautilus Hyosung America, Inc. is pivotal in maintaining the operational integrity and performance of ATM networks within assigned territories. This position involves on-site support responsibilities entailing the installation, repair, maintenance, and replacement of ATM equipment. The engineer’s duties are not limited to technical tasks; they also include training bank staff or external vendors on the necessary maintenance procedures, assisting with the staging and integration of new ATM units, and providing troubleshooting support. The role requires a flexible working schedule, including on-call duties, and frequent travel to various locations within and potentially beyond the assigned territory. Candidates should be prepared to handle a variety of challenges associated with medium to high-complexity ATM products and services.

Field Service Engineers at HYOSUNG are expected to work independently with minimal supervision while maintaining a high level of customer service that aligns with the company’s commitment to meeting and exceeding service level agreements (SLAs). They must adeptly manage spare parts inventory and complete administrative reporting in a timely manner. Additionally, holding a valid driver’s license is essential due to the travel requirements. The position also demands adherence to strict security policies and responsible use of company property and credit card resources. This role is suitable for individuals who are mechanically inclined, detail-oriented, and motivated to provide exceptional technical support and customer relations in a dynamic and fast-paced environment. This position offers the opportunity to join a leading technology company providing critical financial infrastructure worldwide and to develop specialized technical skills in ATM servicing and support.