Job Overview

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Work Schedule

Flexible
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Benefits

flexible schedules
BOH shift meals
FOH meal discounts
Meal discounts for friends and family
Paid vacation after 1 year
Competitive benefits after 1 year
Free telemedicine through First Stop Health after 1 year
Referral Bonus
Perks at work
long-term career growth

Job Description

Metro Diner is a well-established and beloved restaurant chain known for providing warm, welcoming service and familiar faces alongside award-winning, simply delicious food. As a company, Metro Diner prides itself on a culture that it not only talks about but truly lives and breathes every day. With a strong commitment to 100 percent Guest Satisfaction, the company fosters an environment where every team member plays an essential role in creating memorable dining experiences. The atmosphere is friendly and inviting, making both guests and employees feel like part of a close-knit family. Metro Diner is dedicated to maintaining high standards in food quality, cleanliness, sanitation, and guest service, which has contributed to its widespread popularity and success.

The manager role at Metro Diner is pivotal in sustaining and enhancing this exceptional guest experience. Managers are responsible for overseeing and coordinating the planning, organizing, training, and leadership efforts necessary to meet objectives related to sales, cost control, employee retention, guest service, food quality, cleanliness, and sanitation. This position is well-suited for individuals who thrive in fast-paced restaurant environments, possess strong leadership capabilities, and have a genuine passion for guest satisfaction. Managers serve as role models and mentors to the team, helping to cultivate a positive work environment that motivates employees to perform at their best.

In this role, managers must ensure that all guests feel welcome and receive friendly, responsive, and courteous service at all times. Attention to detail is crucial when it comes to making sure every dish is prepared and served according to the restaurant’s exact recipes, portioning, cooking, and serving standards. Additionally, managers are tasked with controlling cash and other receipts, making employment and termination recommendations, and enforcing company policies and procedures consistently and fairly. This often requires a hands-on approach within the restaurant, working closely with the team to maintain operational excellence.

Metro Diner encourages professional growth for its managers by providing comprehensive training programs, opportunities for long-term career advancement, and various benefits. Managers enjoy flexible schedules, meal discounts for both employees and their friends and family, paid vacation after one year, competitive benefits packages, free telemedicine services through First Stop Health after one year, and referral bonuses with no limits. The company also offers perks such as access to discounts on travel, fitness, auto, event tickets, and more through Perks at Work.

Overall, the manager position at Metro Diner offers a fulfilling and rewarding career path for individuals who are passionate about restaurant management, providing exceptional guest experiences, and leading teams to success. The company's strong culture, combined with great benefits and growth opportunities, makes it an excellent place to work for those looking to make a meaningful impact in the hospitality industry and build a long-term career.

Job Requirements

  • High school diploma or equivalent
  • previous management experience in the restaurant or hospitality industry
  • strong people skills and customer service orientation
  • attention to detail in food preparation and service
  • ability to learn and enforce company policies and training programs
  • ability to control cash and handle receipts
  • willingness to work in a hands-on environment
  • knowledge of relevant health, safety, and labor regulations

Job Qualifications

  • Experience as a manager in a fast-paced work environment
  • knowledge of scheduling labor according to anticipated business activity
  • ability to implement corrective action promptly and fairly
  • understanding of federal, state, county, and municipal regulations related to health, safety, and labor
  • strong leadership and communication skills
  • commitment to company policies and guest satisfaction
  • capability to prepare required paperwork, forms, reports, and schedules

Job Duties

  • Oversee and coordinate planning and organizing of restaurant operations
  • lead and train staff to achieve sales, service, quality, and cleanliness objectives
  • ensure guest satisfaction through friendly and responsive service
  • maintain high standards of food quality and sanitation
  • control cash and other receipts accurately
  • make recommendations for employment and termination
  • work hands-on in the restaurant environment to support the team

Job Criteria

Experience

No experience required


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