Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.15 - $28.80
Work Schedule
Standard Hours
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life and AD&D insurance
short-term disability
long-term disability
401(k) savings plan
Employee stock purchase plan
Education Reimbursement
Employee Discounts
Employee assistance program
Employee Referral Bonus Program
voluntary benefits
Job Description
Optum NY/NJ is a part of Optum, a clinician-led care organization dedicated to transforming healthcare by supporting clinicians and enhancing patient experience. Optum operates within the healthcare sector as a leading provider of integrated care services, leveraging clinical resources, advanced data, and the backing of a global organization to foster healthier communities. Headquartered in New York, NY, Optum offers an interdisciplinary team environment where employees are encouraged to contribute new ideas that improve care quality for millions of patients across the country. The organization prides itself on a culture of Caring, Connecting, and Growing together, emphasizing professional empowerment, well-being, and career advancement.
The Associate Patient Care Coordinator role at Optum New York involves delivering excellent patient service within a highly organized and fast-paced medical office setting. This position requires a friendly, patient-focused individual who is detail oriented and committed to adhering to Optum's Lean process standards. The role focuses on ensuring smooth patient check-in and check-out, managing patient records, verifying insurance information, scheduling appointments, and supporting clinical staff. The coordinator acts as a critical liaison, greeting patients and family members with warmth and professionalism while facilitating efficient administrative workflow. This position demands versatility, including the ability to be cross-trained as a Medical Assistant, and requires working a 37.5-hour week with a defined shift schedule from Sunday through Wednesday, with some flexibility based on supervisory assignment. The location is at 348 East 23rd Street, New York, NY, with occasional travel to other offices for coverage.
Optum values a candidate’s customer service skills, computer proficiency, and knowledge of healthcare administration, including familiarity with electronic health records like EPIC. Employees must be able to handle multiple responsibilities such as insurance verification, document scanning, and appointment coordination while maintaining patient confidentiality in compliance with HIPAA and OSHA standards. The company fosters a supportive team atmosphere where collaboration and adaptability are key to achieving clinical, financial, and service goals.
Compensation for this role is competitive, starting at an hourly rate ranging from $16.15 to $28.80, based on experience and qualifications. Employees enjoy a comprehensive benefits package highlighted by paid time off, medical plans with health spending accounts, dental and vision coverage, life and disability insurance, retirement savings options with 401(k) matching, and many additional perks such as education reimbursement and employee discounts. UnitedHealth Group’s inclusive culture emphasizes equity and diversity, reflecting a commitment to mitigating health disparities and enabling equitable care for all population groups. This is an excellent opportunity for individuals seeking a rewarding career in healthcare administration with a company that values innovation, compassionate care, and professional growth.
The Associate Patient Care Coordinator role at Optum New York involves delivering excellent patient service within a highly organized and fast-paced medical office setting. This position requires a friendly, patient-focused individual who is detail oriented and committed to adhering to Optum's Lean process standards. The role focuses on ensuring smooth patient check-in and check-out, managing patient records, verifying insurance information, scheduling appointments, and supporting clinical staff. The coordinator acts as a critical liaison, greeting patients and family members with warmth and professionalism while facilitating efficient administrative workflow. This position demands versatility, including the ability to be cross-trained as a Medical Assistant, and requires working a 37.5-hour week with a defined shift schedule from Sunday through Wednesday, with some flexibility based on supervisory assignment. The location is at 348 East 23rd Street, New York, NY, with occasional travel to other offices for coverage.
Optum values a candidate’s customer service skills, computer proficiency, and knowledge of healthcare administration, including familiarity with electronic health records like EPIC. Employees must be able to handle multiple responsibilities such as insurance verification, document scanning, and appointment coordination while maintaining patient confidentiality in compliance with HIPAA and OSHA standards. The company fosters a supportive team atmosphere where collaboration and adaptability are key to achieving clinical, financial, and service goals.
Compensation for this role is competitive, starting at an hourly rate ranging from $16.15 to $28.80, based on experience and qualifications. Employees enjoy a comprehensive benefits package highlighted by paid time off, medical plans with health spending accounts, dental and vision coverage, life and disability insurance, retirement savings options with 401(k) matching, and many additional perks such as education reimbursement and employee discounts. UnitedHealth Group’s inclusive culture emphasizes equity and diversity, reflecting a commitment to mitigating health disparities and enabling equitable care for all population groups. This is an excellent opportunity for individuals seeking a rewarding career in healthcare administration with a company that values innovation, compassionate care, and professional growth.
Job Requirements
- High school diploma/GED
- 1+ years of computer proficiency including Microsoft Outlook, Excel, and Word
- 1+ years of customer service or healthcare related experience
- Ability to travel to other office locations for coverage
- Ability to be cross trained as a Medical Assistant
- Availability to work a 37.5-hour work week Sunday through Wednesday with specified shift times
- Comfortable working in a fast-paced environment
- Ability to maintain patient confidentiality and comply with HIPAA and OSHA requirements
Job Qualifications
- High school diploma/GED
- 1+ years of computer proficiency including Microsoft Outlook, Excel, and Word
- 1+ years of customer service or healthcare experience
- Ability to be cross trained as a Medical Assistant
- Experience working with electronic health records, preferably EPIC
- Knowledge of medical terminology
- Knowledge of insurance carriers and managed care plans
- 1+ year of experience in medical front office or urgent care setting
- Bilingual in Spanish and English preferred
- Ability to work independently with good judgment and accountability
- Strong organizational and time management skills
- Ability to multitask and prioritize effectively
- Excellent verbal and written communication skills
Job Duties
- Greet patients, family members and guests with a friendly smile
- Assist patients with signing in and completing registration
- Enter and scan patient demographic and insurance information into Epic
- Verify insurance eligibility and benefits, inform patients of their insurance coverage
- Follow Payment Security policies according to Optum guidelines
- Maintain and complete work queue list including referrals and appointment scheduling
- Check in and check out patients efficiently
- Answer incoming phone calls politely, direct calls and take messages
- Assist physician and clinical staff with coordinating follow up care and scheduling referral appointments
- Send patient records to primary care physicians
- Obtain accurate and updated patient information
- Perform insurance verification on the date of service
- Obtain patient signatures for required documents
- Adhere to Optum Employee Policies and maintain patient confidentiality
- Work cohesively with team to achieve goals
- Maintain composure and efficiency in a fast-paced environment
- Ensure continuity of care through effective scheduling and tracking
- Scan and monitor documents accurately
- Comply with administrative policies to ensure quality care
- Be cross trained as a Medical Assistant
- Perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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