Associate Patient Care Coordinator

Mesa, AZ, USA|

Job Overview

Compensation

Hourly

Range $16.00 - $29.00

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

life and AD and D insurance

short-term disability

long-term disability

401(k) savings plan

Employee stock purchase plan

Education Reimbursement

Employee Discounts

Employee assistance program

Employee Referral Bonus Program

voluntary benefits

Job Description

Optum is a global health services organization dedicated to improving the health experiences and outcomes for millions of people around the world. As a part of UnitedHealth Group, Optum uses a unique combination of care delivery, technology solutions, and data analytics to connect people with the care, pharmacy benefits, and resources they need to live healthier lives. The company is deeply committed to innovation, inclusion, and excellence in healthcare, offering a supportive and collaborative culture where employees can contribute meaningfully while advancing their careers. Employees at Optum benefit from comprehensive learning and development opportunities, extensive benefits packages, and a workplace culture built on diversity, equity, and respect.

The Associate Patient Care Coordinator role at Optum is a key position responsible for supporting care teams by managing patient interactions and ensuring adherence to operational protocols and processes. This full-time position plays an important role in improving patient engagement and care coordination by scheduling appointments, preparing clinical charts, and providing patients with detailed information about wellness visits and healthcare services. The person in this role must demonstrate excellent communication skills, strong organizational capabilities, and a commitment to delivering outstanding customer service while upholding privacy standards such as HIPAA. The coordinator works collaboratively with providers and care teams to meet financial, clinical, and service objectives while providing patients with seamless transitions to appropriate healthcare services.

This role requires familiarity with Medicare Advantage plans and the ability to handle patient calls efficiently. The Associate Patient Care Coordinator is tasked with scheduling patients directly into various clinics, responding to inquiries, documenting information accurately in electronic medical records, and contributing to continuous improvement through participation in departmental meetings. With a focus on Lean process adherence and productivity metrics, this role offers a dynamic environment where employees contribute directly to enhancing the healthcare experience for diverse communities served by Optum across the globe. The pay range for this role varies from $16.00 to $29.00 per hour depending on factors such as location, experience, and education, with eligibility for a comprehensive benefits plan including paid time off, health insurance, retirement plans, and more. Join Optum's mission to help people live healthier lives while advancing your career in the health services industry within a global enterprise that values inclusion, innovation, and impact.

Job Requirements

High school diploma or GED required
minimum 1 year of medical front office experience
intermediate computer skills including Microsoft Outlook, Excel, and Word
preferred 1 year related healthcare experience
knowledge of medical terminology
EMR experience preferred
office administrative, receptionist, or clerical experience in medical settings preferred
strong communication skills
good phone etiquette
ability to multi-task
effective time management skills
ability to work independently
compliance with HIPAA and patient confidentiality guidelines
ability to pass a drug test prior to employment

Job Qualifications

High School Diploma or GED
at least 1 year of medical front office experience
intermediate level computer proficiency with multiple applications including Microsoft Outlook, Excel, and Word
preferred 1 year of related healthcare experience including scheduling
knowledge of medical terminology
EMR experience
office administrative, receptionist, or clerical experience in a medical environment
excellent communication skills and phone etiquette
strong attention to detail
ability to multi-task
ability to manage time effectively and work independently

Job Duties

Call patients to remind them of scheduled appointments
support the clinical team in chart preparation and request medical information
explain the process of the wellness visit to patients including what is involved, who the provider is, and the location of specialist offices
schedule patients directly into listed clinics to ensure seamless transitions
obtain expert-level knowledge of the inter-workings of Medicare Advantage plans
respond effectively to incoming patient calls and communicate pertinent information
attend departmental meetings and provide recommendations for improvements
document patient information in electronic medical records
coordinate with providers, team members, and outreach teams regarding scheduling guidelines
meet productivity, schedule adherence, and quality standards
use and protect patients' protected health information according to HIPAA
perform additional duties as assigned