Associate Manager - Valet & Parking Services - Mass General Hospital

Towne Park is a leading hospitality services company dedicated to enhancing guest experiences by delivering exceptional service with compassion and professionalism. Renowned for its commitment to creating smiles and memorable moments, Towne Park serves millions of patients, visitors, and guests across various locations. The company's culture centers around making a positive impact every day, whether by easing patient anxieties in healthcare settings or providing a welcoming environment for travelers. Employees at Towne Park enjoy meaningful careers where their efforts directly influence customer satisfaction and the overall success of the organization.

The role of Associate Manager at Towne Park is crucial in maintaining high levels of client, customer, and associate satisfaction at designated locations. This position encompasses a wide range of responsibilities including managing the delivery of guest and patient services, overseeing hiring and training practices, conducting performance evaluations, and ensuring financial accountability. The Associate Manager leads and motivates a team of at least two associates and is integral in fostering a positive work environment that aligns with Towne Park's standards and client expectations.

As an Associate Manager, you will be responsible for ensuring exceptional guest service delivery across all shifts, often setting the example through direct service tasks such as valet parking, bell services, and door assistance. You will strategically allocate labor resources to optimize productivity and maintain operational efficiency. Engaging with the recruitment and hiring process, this role demands proactive responses to associate feedback and effective management of their development, including coaching and disciplinary actions when necessary.

Strong client relationships are a key part of this position, requiring regular communication and alignment with client staff to meet and exceed service objectives. You will also manage business metrics such as forecasting, productivity, claims, customer service, and turnover, making sure that revenue is accurately captured and reported. This includes overseeing cash handling, shift reports, and compliance with scheduling and timekeeping controls.

Towne Park offers a competitive annual base pay range between $52,800 and $79,200 for this role, with eligibility for annual incentive bonuses. Employees benefit from a comprehensive package including medical, dental, vision, accident, critical illness, and hospital indemnity insurance. The company provides basic life and AD&D insurance, short-term and long-term disability coverage, and a 401k retirement savings plan. Paid time off benefits include accrual of PTO based on hours worked, six paid holidays, and floating holidays. Work conditions require the ability to perform physical tasks and occasional exposure to varied weather, with travel requirements up to 10%. Towne Park fosters an inclusive work environment where diversity and growth are valued.