Associate Manager Valet & Parking Services - Gaylord National Harbor

Towne Park is a leading provider in the parking management industry, offering comprehensive parking solutions to a diverse range of clients including commercial properties, hospitals, airports, and event venues. With a strong emphasis on customer service and operational excellence, Towne Park prides itself on delivering tailored parking experiences that enhance client satisfaction and bolster operational efficiency. Known for its commitment to employee development and community involvement, Towne Park strives to foster a positive work environment while maintaining high standards for safety and service. The company supports its associates with competitive compensation, comprehensive benefits, and opportunities for growth within the organization.

The Associate Manager role at Towne Park is pivotal in maintaining exceptional guest and client service at designated locations. This position entails supervising a minimum of two associates while ensuring a superior customer experience across all shifts. Reporting to the Account Manager, the Associate Manager is responsible for leading the day-to-day operations including hiring, training, evaluating performance, and managing associate relations. A core function of this role involves balancing operational effectiveness with financial oversight, ensuring that productivity targets, budget adherence, and revenue controls are consistently met. The Associate Manager also acts as a company ambassador by establishing and maintaining strong relationships with client staff, understanding their needs, and aligning Towne Park's service standards to surpass expectations.

This position demands a proactive leader who excels in people management, conflict resolution, and operational logistics, capable of adapting labor resources to fluctuating business demands. The Associate Manager actively participates in recruitment and onboarding to ensure a high caliber of associates are selected and properly trained for optimum performance. Ongoing coaching and performance appraisals are integral aspects of the role, enabling the development of a cohesive team committed to excellence. Operational responsibilities include overseeing safety procedures aligned with Towne Park policies, managing billing and ticketing processes, and ensuring accurate financial reporting and revenue reconciliation at shift end.

Compensation for this role ranges between $55,000 and $60,000 annually, with eligibility for annual incentive bonuses based on job classification and policy guidelines. Towne Park offers robust benefits, including medical, dental, and vision insurance, paid time off, life and disability insurance, and a 401k plan, reinforcing its commitment to employee well-being.

In summary, the Associate Manager at Towne Park combines leadership, customer service, and financial acumen to enhance the parking experience for clients and guests alike. This role is ideally suited for individuals who thrive in dynamic environments, value team collaboration, and have a passion for delivering superior service within the hospitality and parking management sectors.