Job Overview
Compensation
Salary
Exact $97,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Commuter Benefits
Life insurance
Employee assistance program
Job Description
AppFolio is more than just a company; it is a vibrant community where dreamers, big thinkers, problem solvers, active listeners, and multipliers come together with a shared passion to innovate. Specializing in real estate technology, AppFolio sets the pace for cutting-edge solutions that shape the future of property management and real estate operations. Built on a foundation of collaboration, its culture is driven by values that promote being a force for good, creating extraordinary outcomes not just for customers, but for communities and employees as well. Known for its emphasis on a meaningful work experience, AppFolio empowers its talent to seize opportunities with confidence and purpose. This thriving tech-focused environment encourages teamwork and innovation, making it an essential player in the real estate software industry.
The Associate Manager for the LiveEasy Concierge (Inside Sales) team at AppFolio holds a critical leadership position. This role involves managing a team of approximately 10-14 inside sales professionals, providing them with the coaching, guidance, and support necessary to excel in their positions. As a key bridge between frontline staff and upper management, the Associate Manager ensures that daily operations run smoothly with a focus on high performance and accountability. This position requires someone who can independently lead and develop the team while managing AI-enabled workflow strategies that optimize sales processes. Leadership responsibilities include conducting regular one-on-one meetings, performance reviews, and fostering a positive, productive team environment that drives sales success.
The role demands a focus on continuous improvement, including identifying skill gaps, creating development plans, hiring and onboarding new team members, and maintaining operational excellence. The Associate Manager is also responsible for monitoring key performance indicators such as conversion rates, call volumes, and customer acquisition metrics to inform strategy adjustments. Acting as the primary point of escalation for customer or team issues, this role requires sound judgment and excellent interpersonal skills. Additionally, the position involves collaboration with multiple departments to streamline processes and integrate services seamlessly, making it a pivotal contribution to the organization’s overall mission and growth.
This full-time position is located in Richardson, TX, where on-site presence is required Monday through Friday, with the ability to close shifts three to five days a week. The compensation package consists of a base salary of approximately $97,000 annually, paired with a tier-based commission structure, reflecting the blend of stable earnings and performance-based incentives. AppFolio also offers a comprehensive Total Rewards package inclusive of numerous benefits for regular full-time employees, supporting health, wellness, and work-life balance.
Overall, this is an exceptional opportunity for a motivated leader with a background in sales leadership, customer success, or service delivery who is driven to make a significant impact by developing talent and enhancing operational performance in the real estate technology sector. Join AppFolio’s inside sales team to be at the forefront of innovation and contribute meaningfully to a company dedicated to empowering customers and fostering a dynamic, inclusive work culture.
The Associate Manager for the LiveEasy Concierge (Inside Sales) team at AppFolio holds a critical leadership position. This role involves managing a team of approximately 10-14 inside sales professionals, providing them with the coaching, guidance, and support necessary to excel in their positions. As a key bridge between frontline staff and upper management, the Associate Manager ensures that daily operations run smoothly with a focus on high performance and accountability. This position requires someone who can independently lead and develop the team while managing AI-enabled workflow strategies that optimize sales processes. Leadership responsibilities include conducting regular one-on-one meetings, performance reviews, and fostering a positive, productive team environment that drives sales success.
The role demands a focus on continuous improvement, including identifying skill gaps, creating development plans, hiring and onboarding new team members, and maintaining operational excellence. The Associate Manager is also responsible for monitoring key performance indicators such as conversion rates, call volumes, and customer acquisition metrics to inform strategy adjustments. Acting as the primary point of escalation for customer or team issues, this role requires sound judgment and excellent interpersonal skills. Additionally, the position involves collaboration with multiple departments to streamline processes and integrate services seamlessly, making it a pivotal contribution to the organization’s overall mission and growth.
This full-time position is located in Richardson, TX, where on-site presence is required Monday through Friday, with the ability to close shifts three to five days a week. The compensation package consists of a base salary of approximately $97,000 annually, paired with a tier-based commission structure, reflecting the blend of stable earnings and performance-based incentives. AppFolio also offers a comprehensive Total Rewards package inclusive of numerous benefits for regular full-time employees, supporting health, wellness, and work-life balance.
Overall, this is an exceptional opportunity for a motivated leader with a background in sales leadership, customer success, or service delivery who is driven to make a significant impact by developing talent and enhancing operational performance in the real estate technology sector. Join AppFolio’s inside sales team to be at the forefront of innovation and contribute meaningfully to a company dedicated to empowering customers and fostering a dynamic, inclusive work culture.
Job Requirements
- 1-2 years of sales leadership experience with a track record of successful representatives
- Can commit to being in office (Richardson, TX) M-F with the ability to close 3-5 days of the week
- High-impact decision making skills
Job Qualifications
- 2–5 years of experience in a leadership or senior individual contributor role, with a track record of delivering operational excellence and strong customer service
- Demonstrated ability to mentor junior team members, drive individual performance, and foster a positive, productive team culture
- A proven track record of making independent, high-impact decisions to solve complex problems that arise during day-to-day operations
- Strong interpersonal skills with the ability to influence stakeholders and manage relationships in sensitive situations
- Ability to support an evolving team, adapting to changing staffing models and future needs
- Experience in a sales, customer success, or service delivery environment, with comfort managing to sales KPIs and service quality metrics
Job Duties
- Own the day-to-day leadership of a dedicated span of about 10-14 inside sales professionals, conducting regular 1:1s, performance reviews, and development conversations
- Drive full performance management for your span by setting clear expectations, coaching to close gaps, navigating performance improvement processes, and elevating the collective output of the department
- Coach your team on the concierge sales approach, helping each rep build confidence, consistency, and durable habits that translate to meeting commitments and driving full sales cycle success
- Take ownership of your team’s growth by identifying skills gaps, building development plans, and ensuring every person on your team has the tools, training, and support to progress
- Partner in recruiting new inside sales talent within your span and lead the onboarding process to ensure new hires integrate effectively and ramp to performance quickly
- Own daily operations for your agent span, managing workflows, schedules, coverage, and service quality to ensure the highest standards are maintained consistently, prioritizing urgency and transparency
- Track individual and team KPIs—including conversion rates, call volume, and net-new logo acquisition—to identify trends and take proactive action to close gaps
- Serve as the first point of escalation for sensitive customer or team issues within your span, applying sound judgment and building trust by listening to customer needs
- Maintain consistent execution across your team as the business navigates ongoing change, including BPO/VMO trials, and property manager volume
- Work in close partnership with your Manager to translate strategic direction into daily team performance, collaborating on inside sales operations and AI-enabled workflow strategy
- Partner with multiple departments to streamline processes and ensure seamless service integration, acting as the operational bridge between the inside sales team and the broader organization
- Report on team performance to management and provide operational insights that assist with broader business planning and strategy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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