Assistant Store Manager - Customer Experience

PetSmart is a leading pet specialty retailer dedicated to providing exceptional products, services, and experiences for pets and their owners. With over 50,000 associates across the United States, PetSmart’s core mission is summed up perfectly in our slogan 'Anything for Pets.' We pride ourselves on fostering a values-based culture built on teamwork, connection, and mutual growth. This culture encourages continuous learning and helps individuals thrive both personally and professionally, ensuring that every customer interaction is meaningful and reflects our passion for pets. As a company, PetSmart offers a wide range of pet services including grooming, training, pet hotel accommodations, and live pet sales and adoptions. This diverse portfolio enables us to meet the evolving needs of pet parents while maintaining high standards of pet care and customer service.

Join our dynamic team as an Assistant Store Manager Customer Experience, where you will play a vital role in leading the store’s day-to-day operations with a focus on delivering a superior pet parent experience. This full-time role involves strategic leadership to uphold PetSmart’s vision, mission, and values while driving sales and operational success. The ideal candidate will be responsible for inspiring and coaching associates, managing store performance, and ensuring the safety and wellbeing of pets in our care. This role also has shared accountability for financial outcomes, labor management, and compliance with company policies and procedures. With a competitive salary, paid weekly pay, and eligibility for quarterly incentives based on store performance and individual earnings, this position offers an attractive compensation package.

As Assistant Store Manager Customer Experience, you will oversee crucial aspects such as recruiting, hiring, coaching, and development of team members to create a positive workplace atmosphere that enhances associate engagement and growth. Attention to detail, organizational skills, and communication abilities are essential, as you will be managing multiple priorities including customer service, pet care, and business metrics. You will also be responsible for addressing and resolving any associate complaints, participating in workforce planning, and coordinating store events and marketing initiatives to maximize pet parent satisfaction and store success.

This role requires flexibility to work evenings, weekends, and holidays as needed, reflecting the retail and service-oriented nature of the business. Physical demands include standing, walking, lifting, and handling animals, all of which are vital to the full scope of the position. Working at PetSmart means making a meaningful impact every day, helping customers find the perfect product or service to enhance their pets' lives and celebrating the joy pets bring. By joining PetSmart, you become part of a supportive community that values diversity, inclusion, and the unique perspectives of all team members, united by a shared commitment to pets and their wellbeing.