Job Overview
Compensation
Hourly
Exact $16.50
Benefits
Paid on-the-job training
Comprehensive new hire program
Access to learning management system
Cross brand training opportunities
performance-based career advancement
Educational Reimbursement Program
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Company match program
Life and AD&D insurance
voluntary benefits options
Employee assistance program
Discount marketplace access
Paid Time Off
Job Description
Community Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the United States. With more than 10 brands represented in over 1,500 brick-and-mortar stores serving 24 states, plus extensive online product offerings in 20 states, the company is dedicated to providing accessible and reliable short-term financial services to communities nationwide. Known for its commitment to diversity and inclusion, Community Choice Financial has been recognized as a Military Friendly Employer and a Top Employer for Hispanic and Latinos multiple years running. The company emphasizes a people-first approach and offers a supportive work environment where employees can grow and develop their careers. They provide a comprehensive compensation package, including a competitive hourly wage, full benefits, and educational reimbursement programs, underscoring their investment in employee success and well-being.
The Assistant Store Manager (ASM) role based in Austin, TX, offers an exciting opportunity to develop leadership and operational skills within a fast-paced retail finance environment. As an ASM, you will be at the forefront of helping customers meet their financial needs by delivering expert service and managing day-to-day store operations. This position is a hands-on leadership role that combines customer service, account management, risk assessment, and team development. With a wage starting at $16.50 per hour, this role presents a performance-driven setting where developing your confidence and business acumen is a key focus.
You will support customers by assessing and processing a variety of financial transactions including loans, pawn applications, and check cashing, ensuring compliance with legal and company policies. You will also actively engage in customer outreach through daily marketing campaigns and community events that build brand loyalty and drive business growth. Overseeing and coaching customer service representatives will be part of your leadership duties to maintain quality service standards and operational excellence.
This role requires proficiency with point of sale systems and a strong ability to communicate effectively in both English and Spanish. It also demands physical stamina to manage store activities including standing for significant periods, handling up to 25 pounds, and performing routine store maintenance. You will be responsible for the security and financial integrity of your store, managing cash drawers and vaults, implementing opening and closing procedures, and conducting audits to maintain compliance standards.
Community Choice Financial offers a robust benefits package featuring paid training, access to extensive educational resources, multiple insurance options including medical, dental, vision, and life insurance, as well as retirement plans with generous company matches. Employees also benefit from paid time off, mental health resources, and exclusive discounts allowing for a balanced work-life benefit experience.
Joining Community Choice Financial as an Assistant Store Manager means becoming part of a dynamic team dedicated to ethical financial services and community empowerment. This position is ideal for individuals looking to grow their leadership skills in the retail finance sector, gain exposure to various facets of financial services, and advance their career in a supportive and diverse company culture.
The Assistant Store Manager (ASM) role based in Austin, TX, offers an exciting opportunity to develop leadership and operational skills within a fast-paced retail finance environment. As an ASM, you will be at the forefront of helping customers meet their financial needs by delivering expert service and managing day-to-day store operations. This position is a hands-on leadership role that combines customer service, account management, risk assessment, and team development. With a wage starting at $16.50 per hour, this role presents a performance-driven setting where developing your confidence and business acumen is a key focus.
You will support customers by assessing and processing a variety of financial transactions including loans, pawn applications, and check cashing, ensuring compliance with legal and company policies. You will also actively engage in customer outreach through daily marketing campaigns and community events that build brand loyalty and drive business growth. Overseeing and coaching customer service representatives will be part of your leadership duties to maintain quality service standards and operational excellence.
This role requires proficiency with point of sale systems and a strong ability to communicate effectively in both English and Spanish. It also demands physical stamina to manage store activities including standing for significant periods, handling up to 25 pounds, and performing routine store maintenance. You will be responsible for the security and financial integrity of your store, managing cash drawers and vaults, implementing opening and closing procedures, and conducting audits to maintain compliance standards.
Community Choice Financial offers a robust benefits package featuring paid training, access to extensive educational resources, multiple insurance options including medical, dental, vision, and life insurance, as well as retirement plans with generous company matches. Employees also benefit from paid time off, mental health resources, and exclusive discounts allowing for a balanced work-life benefit experience.
Joining Community Choice Financial as an Assistant Store Manager means becoming part of a dynamic team dedicated to ethical financial services and community empowerment. This position is ideal for individuals looking to grow their leadership skills in the retail finance sector, gain exposure to various facets of financial services, and advance their career in a supportive and diverse company culture.
Job Requirements
- Must be at least 18 years of age
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday
- Background check required
- The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time
- moving and transporting up to 25 pounds
- moving inside and outside of the store
- and operating mechanical controls, such as a keyboard
Job Qualifications
- Bilingual (English/Spanish)
- A high school diploma or equivalent
- Minimum one year’s experience in customer service, sales, or retail
- At least 3 months of supervisory, key holder, or relevant leadership experience
- Excellent verbal and written communication skills
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
Job Duties
- Maximize customer success by offering financial services that fit their needs
- Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products
- Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty
- Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts
- Maintain customer information in the point of sale (POS) system with accuracy and integrity
- Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures
- Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing
- Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
- Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations
- Help conduct store audits, create reports, and compile financial data to further ensure compliance
- Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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