Assistant Store Manager

Durham, NC, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

flexible spending accounts

Job Description

Food Lion is a prominent grocery retail company that has been serving communities since 1957, establishing a reputable presence in the Southeastern and Mid-Atlantic regions of the United States. With over 82,000 associates, the company prides itself on providing customers with an easy, fresh, and affordable shopping experience. Food Lion operates numerous stores that cater to over 10 million customers weekly, emphasizing customer satisfaction, high quality products, and community involvement. The company’s commitment to delivering value and service makes it a leader in the food retail industry, continuously evolving to meet the demands of its diverse customer base. Food Lion is dedicated to maintaining a supportive work environment that is inclusive and aligned with the highest standards of safety, security, and food quality.

The position available at Food Lion is a Store Manager role focused on supporting the management and operational duties of store activities to meet both financial and sales objectives. This role is critical in fostering strong relationships with associates and customers while promoting a positive culture that aligns with the company’s strategy and values. The Store Manager will maintain consistent and clear communication with management teams and associates across various departments. They will ensure that the store environment upholds excellent security, safety, and food safety standards at all times. This role demands leadership capabilities to motivate staff, effective management of store resources, and the ability to serve as Manager on Duty when the Store Manager is unavailable.

The Store Manager will be responsible for the hiring, training, and development of store associates, managing their performance through coaching and evaluations to build a capable and motivated workforce. They will oversee store merchandising and operations using various company tools such as financial reports, inventory systems, scheduling applications, and ordering platforms. The role ensures the accomplishment of the store’s budgeted financial targets while preserving an enthusiastic, customer-focused atmosphere. Key responsibilities include managing store funds and assets, addressing safety hazards proactively, ensuring compliance with all relevant laws and company policies, and maintaining staffing levels that meet operational demands.

Candidates should possess excellent interpersonal skills, strong organizational abilities, and a sound judgment for problem-solving and decision-making. The role requires a certified food safety manager credential or willingness to obtain certification within the initial employment period. Given its operational nature, the position also entails physical demands such as prolonged standing, lifting, and working across variable temperatures. Food Lion provides an inclusive and equal opportunity workplace, valuing diversity and fair treatment for all associates and applicants.

Job Requirements

College degree or equivalent preferred
department manager or equivalent experience required
must be able to meet the physical requirements of the position, with or without reasonable accommodations
must meet minimum age requirements to perform specific job functions
must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment
accreditation must be maintained while employed in a position requiring accreditation

Job Qualifications

College degree or equivalent preferred
department manager or equivalent experience required
strong understanding of store operations and total store merchandising techniques
excellent interpersonal, customer service and communication skills
excellent organizational skills
ability and willingness to learn multiple tasks and technical requirements of the job
good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
desire and ability to lead and manage associates throughout multiple departments
must be able to meet the physical requirements of the position, with or without reasonable accommodations
must meet minimum age requirements to perform specific job functions
must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position requiring accreditation

Job Duties

Responsible for hiring, training, and developing associates
manage performance through performance management, coaching, appraisal and disciplinary efforts
provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
ensure proper control of all store funds and company assets
observe and correct all unsafe conditions that could cause associate or customer accidents
observe and ensure compliance with company security, safety, and food safety standards
understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
support the achievement of store budgeted financial and operating results
serve as Manager on Duty, perform all of the responsibilities of the Store Manager when he or she is not present
assist the Store Manager with the day-to-day operations of the entire store
serve as a model for customer service and other vital behaviors and instill this value in all associates
adhere to all company guidelines, policies and standard practices
manage and develop associates to ensure adherence to Standard Practices
maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices
ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures
ensure compliance with local, state and federal regulations
ensure that staffing schedules across departments meet the business needs
interacts with associates
ensure associates understand Food Lion's expectations and have the tools and training to be successful
successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
treat all store information as strictly confidential
perform all other duties and projects as assigned