Assistant Store Manager

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $20.70

Work Schedule

Standard Hours

Benefits

Paid on-the-job training

Comprehensive new hire program

Access to learning management system

Cross brand training

Key Holder Program

performance-based career advancement

Educational Reimbursement Program

Medical insurance

telemedicine

Medical spending accounts

401(k) retirement plan

Company match program

Life and AD&D insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Supplemental Life and AD&D Insurance

accident insurance

critical illness insurance

Hospital Indemnity insurance

ID theft protection

Legal services program

Pet insurance

Employee assistance program

Discount Marketplace

Paid Time Off

Job Description

Community Choice Financial Family of Brands is a prominent consumer specialty finance organization operating extensively across the United States. With a network of over 1,500 physical stores in 24 states and additional online product offerings in 20 states, the company is dedicated to providing individuals and communities with accessible short-term financial services precisely when they need them the most. Representing more than 10 unique brands, Community Choice Financial offers comprehensive financial solutions with an emphasis on customer service, innovation, and community empowerment. The company values inclusivity and a supportive work environment, ensuring diversity and equal opportunity for all team members. It has received numerous accolades, including recognition as a Military Friendly Employer and a Top Employer for Hispanic and Latinos, underscoring its commitment to fostering a positive workplace culture. Community Choice Financial prioritizes growth opportunities through extensive training, career development, and performance-based advancement, making it an ideal choice for individuals seeking a meaningful and stable career in finance retail. Join a company that invests in your future and supports your professional journey with robust benefits and growth potential.

The Assistant Store Manager (ASM) role at Community Choice Financial Family of Brands is a dynamic leadership position based in Las Vegas, NV, offering a competitive wage of $20.70 per hour with a comprehensive compensation package. As an ASM, you will play a pivotal role in driving store operations, supporting customers through real financial needs, and managing key aspects of the business including account management, customer outreach, and risk management. This role offers hands-on experience that blends operational responsibilities with leadership growth, allowing you to develop essential skills in financial service delivery and team supervision.

This role emphasizes performance-driven results and people-first leadership, placing a strong focus on customer success through tailored financial service offerings that meet customer needs. The ASM is responsible for overseeing daily operations such as processing loan and pawn applications, managing cash transactions, and ensuring compliance with company policies and regulations. Additionally, you will drive marketing efforts by completing daily call campaigns and nurturing customer relationships to enhance brand loyalty.

Leadership development is key in the ASM position, with responsibilities that include supporting, coaching, and developing Customer Service Representatives to maintain quality standards and safety procedures. The ASM will also manage operational aspects like security protocols, opening and closing procedures, store appearance, and conducting audits and reporting. This role requires adaptability to a fast-paced retail environment and the ability to multitask effectively while maintaining a customer-centric approach.

Community Choice Financial provides a supportive environment with access to robust training programs, cross-brand opportunities, and a clear path for career advancement. The company offers a wide range of benefits such as paid training, educational reimbursement, comprehensive medical insurance options including telemedicine, a retirement plan with company matching, and numerous voluntary benefits to support you and your family. If you are motivated to build your confidence, learn the business thoroughly, and grow your career with a reputable company that values your contributions, this Assistant Store Manager role is your next step.

Job Requirements

High school diploma or equivalent
minimum one year's experience in customer service, sales, or retail
at least 3 months of supervisory, key holder, or relevant leadership experience
excellent verbal and written communication skills
proficiency in using phones, POS system, Microsoft Office, and other computer systems
must be at least 18 years of age (19 in Alabama)
valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
background check required
ability to meet the physical demands of the position including standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside of the store, and operating mechanical controls such as a keyboard

Job Qualifications

High school diploma or equivalent
minimum one year’s experience in customer service, sales, or retail
at least 3 months of supervisory, key holder, or relevant leadership experience
excellent verbal and written communication skills
proficiency in using phones, POS system, Microsoft Office, and other computer systems
must be at least 18 years of age (19 in Alabama)
valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
background check required
the ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time
moving and transporting up to 25 pounds
moving inside and outside of the store
and operating mechanical controls, such as a keyboard
management experience in retail, convenience store, grocery, finance, service, or related industries is preferred
experience in check cashing, document verification, money order processing is preferred
bilingual (English/Spanish) is a plus and may be required for certain locations

Job Duties

Maximize customer success by offering financial services that fit their needs
assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products
complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty
oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts
maintain customer information in the point of sale (POS) system with accuracy and integrity
provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures
perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing
work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events
maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations
help conduct store audits, create reports, and compile financial data to further ensure compliance
monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services
work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards
conduct additional tasks as directed by leadership
maintain a full-time work schedule with regular, in-person attendance, including weekends