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Assistant Store Manager

Job Overview

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Compensation

Hourly
Exact $16.50
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Benefits

Paid on-the-job training
Comprehensive new hire program
Access to learning management system
Cross brand training opportunities
Educational Reimbursement Program
Multiple medical insurance options including telemedicine
traditional and Roth 401(k) retirement plans with Company match
Company-Sponsored Life and AD&D Insurance
Voluntary Dental and Vision Insurance
Short-term and long-term disability coverage
accident and critical illness insurance
Hospital indemnity plan
ID theft protection
Legal services program
Pet insurance
Free mental health resources and life coaching
Employee assistance program
Discount Marketplace
Paid time off starting at 12 days
relaxed business casual dress code including jeans and sneakers

Job Description

Check Into Cash is a well-established financial services company specializing in providing accessible financial solutions to meet the real needs of its customers. With a strong presence in numerous locations across the United States, including Waukesha, WI, Check Into Cash is dedicated to delivering reliable, customer-focused services such as payday loans, installment loans, and other financial products designed to help individuals manage emergencies and other unexpected expenses. The company prides itself on a people-first culture, emphasizing both employee development and customer satisfaction.

The Assistant Store Manager (ASM) role at Check Into Cash is a unique opportunity for professionals seeking to grow their leadership capabilities while gaining practical experience in managing the operations of a retail financial services store. This position involves supporting the store manager in many operational facets including customer service, account management, risk mitigation, and staff supervision. At an hourly wage of $16.50, this role is designed not only as a stepping stone into retail management but also as a platform offering comprehensive benefits and a supportive learning environment.

In this position, you will be directly involved in helping customers navigate their financial needs with empathy and precision, while simultaneously implementing policies and strategies that keep the store running smoothly and profitably. The role requires a hands-on approach to leadership, where you will engage with daily operational challenges, such as driving customer outreach programs and managing risk, which includes overseeing compliance and loss prevention measures.

The company supports its employees with a range of perks and career growth opportunities. New hires receive paid on-the-job training alongside a detailed onboarding program to help them adapt quickly and confidently. Employees have access to an extensive learning management system, packed with e-learning modules to enhance their professional and personal development. Cross-brand training initiatives also provide employees with versatile career paths across any of the eleven brands under the company's umbrella.

Moreover, the Assistant Store Manager role places a strong emphasis on leadership development through an established key holder program. This program is tailored to recognize potential leaders and prepare them for future promotions based on performance and capability. As you progress, educational reimbursement programs and performance-based career advancement plans are available, ensuring your growth is rewarded and supported.

In terms of benefits, Check Into Cash offers a variety of medical insurance plans including telemedicine and flexible spending accounts, robust retirement schemes such as traditional and Roth 401(k) plans with company matching, as well as life and AD&D insurance for security and peace of mind. Enhanced voluntary benefits extend to dental, vision, disability, supplemental life insurance, and unique perks like accident coverage, critical illness insurance, legal service programs, and even pet insurance.

Additionally, the company cares for employees' mental health and well-being with free access to mental health resources, life coaching, and an employee assistance program available to both employees and their families. The discounted marketplace offers exclusive savings on products and services nationwide and locally. Employees also enjoy a generous paid time off policy that starts at 12 days in the first year and grows over time.

Overall, the Assistant Store Manager position at Check Into Cash is an excellent opportunity for motivated individuals who wish to combine customer service excellence with strong leadership development in a supportive, growth-oriented environment. If you’re ready to build your career in retail financial services and embrace an inclusive culture that values your contribution and invests in your future, Check Into Cash in Waukesha, WI awaits you.

Job Requirements

  • must be at least 18 years of age (19 in Alabama)
  • pass background check in accordance with applicable laws
  • availability to work flexible hours
  • strong interpersonal skills
  • commitment to providing excellent customer service

Job Qualifications

  • high school diploma or equivalent
  • minimum one year of experience in customer service, sales, or retail
  • at least three months of supervisory, key holder, or relevant leadership experience
  • excellent verbal and written communication skills
  • proficiency in using phones, POS systems, Microsoft Office, and other computer software
  • ability to meet physical demands of the position

Job Duties

  • support store manager in daily store operations
  • drive account management and customer outreach programs
  • assist in risk management and compliance enforcement
  • supervise and train store staff
  • participate in performance evaluations and store metrics analysis
  • ensure excellent customer service and problem resolution
  • manage cash handling and financial transactions accurately

Job Criteria

Experience

Mid Level (3-7 years)


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