Assistant Store Manager

Caffe Nero, a renowned coffeehouse chain known for its dedication to crafting the finest coffee and creating welcoming environments, is seeking to hire a full-time Assistant Store Manager at its Boylston Street location in Boston, MA. With a brand celebrated for award-winning coffee and superior store design, Caffe Nero prides itself on the passion, kindness, and skill of its people. The company offers a fun, supportive work atmosphere where employees can thrive while delivering exceptional customer experiences. The position comes with competitive salaries based on experience, comprehensive paid time off, and rich benefits that nurture a healthy work-life balance. Notable perks include paid holidays like Thanksgiving, Christmas, and an employee’s birthday, free coffee and food during shifts, and a generous staff discount program. Additionally, employees enjoy great operating hours designed to avoid late nights, further supporting personal time and well-being.

The Assistant Store Manager plays a pivotal role in partnering with the Store Manager to achieve the key business objectives that define the Caffe Nero brand. These objectives include building and retaining a strong, collaborative team, offering friendly, timely customer service with excellent queue management, upholding first-class standards throughout the store, and efficiently managing the overall business operations. As a Custodian of the Caffe Nero culture and a Brand Ambassador, the Assistant Store Manager is entrusted with delivering a world-class brand experience that aligns with the company’s values and customer expectations. This leadership position involves motivating team members, ensuring high service quality, managing inventory and scheduling systems, and stepping in to run the store during the Store Manager’s absence.

The role is ideal for individuals with prior experience in shift leadership or assistant management and a demonstrated commitment to creating exceptional customer experiences. It requires a proactive, enthusiastic approach to recruitment and team development that fosters a sense of community and collective success. Candidates will demonstrate the ability to achieve planned financial and business goals while inspiring their team to perform at their best. Proficiency with various computer software systems related to scheduling, ordering, and inventory management is essential. Physical demands include the ability to stand for the majority of the shift and lift or move items weighing up to 70 pounds. Above all, this role requires someone who enjoys their work and is eager to contribute positively to a vibrant, high-energy coffee shop environment. The position offers exciting growth opportunities within the company, along with comprehensive training to further develop coffee making skills and leadership capabilities. Join Caffe Nero and become a vital part of a dynamic team that values dedication, quality, and fun in equal measure.