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Insomnia Cookies logo

Assistant Store Manager

Job Overview

briefcase

Employment Type

Full-time
Hourly
moneybag

Compensation

Hourly
Exact $22.00
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Work Schedule

Rotating Shifts
Day Shifts
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Benefits

competitive pay
bonus eligibility
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
Paid vacation
wellness days
Career Development
Free cookies
fun team culture

Job Description

Insomnia Cookies is a beloved bakery and delivery brand renowned for its warm, delicious cookies delivered all day and late into the night. Founded over 20 years ago by Seth Berkowitz in a college dorm room, the company has grown from a small startup to a global phenomenon with over 300 stores worldwide. Headquartered in Philadelphia, Pennsylvania, Insomnia Cookies combines an innovative bakery and delivery concept to delight cookie lovers everywhere. The brand is known not only for its high-quality products but also for its experiential "sweet-easy" flagship stores and a rapidly expanding shipping and gifting portfolio, redefining how people... Show More

Job Requirements

  • High school diploma or equivalent
  • 1+ year leadership experience in restaurant, retail, or hospitality operations
  • Ability to coach and develop hourly team members
  • Comfortable working in fast-paced, high-volume environments
  • Ability to perform all bakery roles during peak business periods
  • Strong communication and problem-solving skills
  • Ability to work flexible hours including weekends and holidays

Job Qualifications

  • 1+ year leadership experience in restaurant, retail, or hospitality operations
  • Strong operational discipline and attention to detail
  • Ability to coach and develop hourly team members
  • Comfortable working in fast-paced, high-volume environments
  • Ability to perform all bakery roles during peak business periods
  • Strong communication and problem-solving skills

Job Duties

  • Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
  • Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
  • Support ordering, inventory accuracy, and shrink control
  • Assist in schedule creation and labor execution to meet operational targets
  • Support recruiting, interviewing, onboarding, and training of new staff
  • Deliver consistent coaching and real-time performance feedback
  • Hold team members accountable to standards while reinforcing a growth mindset culture
  • Ensure onboarding and training programs are executed to company standards
  • Manage bakery operations independently in the absence of the BOM
  • Model urgency, accountability, and operational discipline
  • Partner with BOM and area leadership to identify operational gaps and implement solutions
  • Maintain continuity of operations during leadership transitions or staffing shortages
  • Other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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