Assistant Store Manager

Insomnia Cookies is a beloved bakery and delivery brand renowned for its warm, delicious cookies delivered all day and late into the night. Founded over 20 years ago by Seth Berkowitz in a college dorm room, the company has grown from a small startup to a global phenomenon with over 300 stores worldwide. Headquartered in Philadelphia, Pennsylvania, Insomnia Cookies combines an innovative bakery and delivery concept to delight cookie lovers everywhere. The brand is known not only for its high-quality products but also for its experiential "sweet-easy" flagship stores and a rapidly expanding shipping and gifting portfolio, redefining how people enjoy cookies.

Joining the team at the San Diego store located at 3066 E. University Ave., this role of Assistant Bakery Operations Manager (ABOM) represents a pivotal leadership development opportunity, designed to cultivate the next generation of Bakery Operations Managers. It is a full-time, hands-on position focused on operational excellence blended with team leadership and administrative ownership. ABOMs are expected to perform at nearly the level of a Bakery Operations Manager (BOM), executing bakery operations with urgency, precision, and accountability while simultaneously building the leadership capabilities necessary to independently manage a bakery.

This position encompasses a variety of responsibilities such as overseeing inventory rotation, staffing coordination, schedule support, and adhering to stringent product quality, cleanliness, food safety, and customer service standards. ABOMs play an integral role in inventory accuracy, shrink control, ordering support, and labor execution to meet operational goals. Moreover, they contribute actively to talent development by assisting in recruiting, interviewing, onboarding, training new staff, and delivering consistent coaching and real-time performance feedback. ABOMs hold their teams accountable, fostering a growth mindset culture and ensuring training programs meet company standards.

Leadership and ownership are core to this role. Assistant Bakery Operations Managers must be capable of independently managing bakery operations during the absence of the BOM, modeling operational discipline, urgency, and accountability. They act as a reliable operational leader in various coverage scenarios, partnering with BOMs and area leadership to identify gaps and implement solutions. This role presents a clear pathway for upward mobility into a fully-fledged Bakery Operations Manager position.

Compensation includes competitive pay up to $22 per hour plus bonus eligibility, along with comprehensive benefits such as medical, dental, vision, and pet insurance. Additional perks include paid vacation, wellness days, a supportive, fast-paced team culture, and delightful incentives like free cookies during every shift. This role offers career development within a dynamic and rapidly growing company, providing valuable leadership experience within the hospitality and retail bakery industry. Overall, the ABOM role is both challenging and rewarding, perfect for those who thrive in fast-paced environments and aspire to advance their management careers in bakery operations.