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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $20.50
Work Schedule
Rotating Shifts
Fixed Shifts
Benefits
competitive pay
bonus eligibility
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
Paid vacation
wellness days
Career Development
Free cookies
fun team culture
Job Description
Insomnia Cookies, founded by Seth Berkowitz in a college dorm room over 20 years ago, has evolved into a beloved bakery and delivery brand renowned for its warm, delicious cookies delivered late into the night. Headquartered in Philadelphia, PA, Insomnia Cookies now operates over 300 stores globally and continues to expand its footprint with an innovative bakery and delivery concept. The company also boasts a rapidly growing nationwide shipping and gifting portfolio, providing cookie lovers everywhere the chance to indulge in their favorite treats. Known for its 'sweet-easy' experiential concept, Insomnia Cookies fosters a fun, fast-paced team culture centered on... Show More
Job Requirements
- 1+ year leadership experience in restaurant, retail, or hospitality operations
- Ability to coach and develop hourly team members
- Comfortable working in fast-paced, high-volume environments
- Strong operational discipline and attention to detail
- Ability to perform all bakery roles during peak business periods
- Strong communication and problem-solving skills
Job Qualifications
- 1+ year leadership experience in restaurant, retail, or hospitality operations
- Strong operational discipline and attention to detail
- Ability to coach and develop hourly team members
- Comfortable working in fast-paced, high-volume environments
- Ability to perform all bakery roles during peak business periods
- Strong communication and problem-solving skills
Job Duties
- Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
- Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
- Support ordering, inventory accuracy, and shrink control
- Assist in schedule creation and labor execution to meet operational targets
- Support recruiting, interviewing, onboarding, and training of new staff
- Deliver consistent coaching and real-time performance feedback
- Hold team members accountable to standards while reinforcing a growth mindset culture
- Ensure onboarding and training programs are executed to company standards
- Manage bakery operations independently in the absence of the BOM
- Model urgency, accountability, and operational discipline
- Partner with BOM and Area leadership to identify operational gaps and implement solutions
- Maintain continuity of operations during leadership transitions or staffing shortages
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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