Assistant Special Events Manager Seasonal - Guest Services

Gaylord Hotels, a distinguished brand within Marriott International's portfolio, is known for its expansive meeting spaces and exceptional guest experiences. Committed to innovation and excellence, Gaylord Hotels delivers unique environments and curated programming designed to bring people together in remarkable ways. With a strong emphasis on nurturing talent and providing career advancement opportunities, Gaylord Hotels offers an inspiring workplace for STARs—employees who are creative, entrepreneurial, and dedicated to delivering thoughtful, heartfelt service to every guest. As part of Marriott International, Gaylord Hotels embraces diversity and inclusion, fostering an environment where all associates feel valued and empowered to thrive. The company is steadfast in its commitment to equal opportunity employment, ensuring a welcoming and supportive workplace for individuals from all backgrounds, including those with disabilities, veterans, and others protected by law.

This role focuses on planning and executing meetings and special events, with the goal of seamlessly integrating sales and operational activities to maximize efficiency and guest satisfaction. The position involves leading a team to not only meet but exceed daily and weekly targets related to sales, attendance, guest satisfaction, and safety. The candidate will be instrumental in executing departmental strategies aligned with the company’s business goals, enhancing product offerings through market research, and improving operational processes and service delivery. Furthermore, the role requires close collaboration with vendors to optimize event experiences and revenue opportunities, alongside managing budgets and departmental expenses effectively.

A key component of this position is maintaining exceptional customer service standards. This entails creating a welcoming atmosphere, setting a positive example, handling guest feedback proactively, empowering team members to deliver outstanding service, and continuously striving to improve overall service performance. The candidate will also be responsible for managing human resources activities including recruitment, employee training, performance appraisals, and ensuring workplace safety and security. By focusing on both people and processes, this role plays a pivotal part in driving the success of Gaylord Hotels’ event operations.

Employees in this role benefit from a comprehensive package of benefits aimed at supporting their well-being and professional growth, with details varying based on employment status, location, and position. This position offers an exciting opportunity for individuals passionate about event management within the hospitality industry, looking to grow their career in a dynamic, supportive, and inclusive environment. Joining Gaylord Hotels means becoming part of a global team committed to excellence, innovation, and diversity, where you can truly be your best self and achieve your full potential.