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Assistant Service Manager

Job Overview

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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Parental leave
short-term disability
long-term disability
Life insurance
Identity Theft Protection
Employee assistance program
401(k) retirement plan
Tuition Reimbursement
profit-sharing program
Quarterly stock units program
Annual holiday bonus

Job Description

Texas Roadhouse is a pioneering restaurant chain renowned for combining exceptional food with legendary service. As a people-first company, Texas Roadhouse emphasizes creating an enjoyable work environment as much as delivering legendary steaks and dishes to its guests. The company’s mission revolves around passion for hospitality, integrity, partnership, and fun with purpose. Since its establishment, Texas Roadhouse has grown into a beloved name in the restaurant industry, celebrated for its lively atmosphere, high-quality menus, and committed employee culture. Positioned as a casual dining restaurant, Texas Roadhouse offers an array of American classics with a focus on hand-cut steaks, made-from-scratch sides, and freshly baked bread. The brand's reputation for Legendary Food and Legendary Service has made it a destination for families, friends, and steak lovers alike.

The role of Assistant Service Manager at Texas Roadhouse is pivotal in maintaining this high standard of service and operational excellence. The Assistant Service Manager supports the Service Manager by overseeing daily front-of-house operations, ensuring compliance with company policies, and fostering a culture where employees can thrive. This position is ideal for individuals passionate about the hospitality industry, who are eager to lead by example and contribute to a dynamic and supportive workplace. Responsibilities include managing peak business periods, staff training, inventory control, and guest engagement to enhance customer satisfaction and drive sales. Employees are encouraged to develop their skills, participate in operational improvements, and uphold the company’s core values every day.

By joining Texas Roadhouse as an Assistant Service Manager, candidates will become part of a team that prioritizes career growth and offers a comprehensive total rewards package after just 30 days of employment. This package includes medical plans, dental and vision insurance, paid time off, adoption assistance, life and disability insurance, retirement plans, and tuition reimbursement, among other benefits. The company champions diversity, equal opportunity, and community involvement, making it not only a great place to work but also a socially responsible employer committed to supporting each team member's success and well-being.

Job Requirements

  • high school diploma or equivalent
  • prior experience in a supervisory or managerial role in the restaurant industry
  • ability to work flexible hours including evenings and weekends
  • strong multitasking and time management skills
  • physical ability to perform hands-on duties and be on feet for extended periods
  • excellent customer service orientation
  • valid work authorization

Job Qualifications

  • experience in restaurant management or similar hospitality role
  • strong leadership and interpersonal skills
  • ability to manage and train a team
  • excellent communication skills
  • knowledge of safe food handling and alcohol service regulations
  • problem-solving and organizational skills
  • commitment to customer service excellence

Job Duties

  • oversees service in the Front of House
  • enforces compliance with employment policies in area of responsibility
  • oversees and approves all Front of House side work
  • provides and supervises thorough training
  • works during peak business times to set the pace in the Front of House
  • manages restaurant through hands-on supervision including assisting with serving, hosting, and cooking
  • ensures 100 percent table visitation of customers to gather insights and improve sales strategy
  • leads by example to help develop employees and assistants
  • helps to cross-train employees
  • oversees scheduling of designated departments
  • develops promotions to drive sales and conducts alley rallies
  • manages compliance with Responsible Alcohol Service training
  • practices safe food handling procedures
  • maintains cleanliness and safety of the restaurant
  • helps control guest flow
  • assists with liquor inventory and ordering
  • supports Local Store Marketer with building sales
  • maintains culture by living core values

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