Assistant Service Manager

Texas Roadhouse is a vibrant and dynamic restaurant chain known for its people-first culture and commitment to serving legendary food and delivering legendary service. Established with the mission of creating an enjoyable dining experience, Texas Roadhouse has built a strong reputation across the United States for its high-quality steaks, welcoming atmosphere, and exceptional customer service. The company prides itself on hiring passionate individuals who want to be part of a team that values integrity, partnership, fun with purpose, and a dedication to excellence. As a front-runner in the casual dining industry, Texas Roadhouse continuously emphasizes career growth by providing formal training and opportunities for advancement within the organization.

Texas Roadhouse is currently seeking a legendary Assistant Service Manager to join their team and assist the Service Manager in managing the Front of House daily operations. This role is integral to maintaining the seamless flow of service and ensuring a memorable dining experience for guests. The Assistant Service Manager will be responsible for overseeing service delivery, enforcing compliance with employment policies, managing scheduling, and guiding employees through hands-on supervision and thorough training. This role requires a leader who is passionate about excellent customer service, can promote a positive work environment, and contribute to the restaurant's overall success.

The Assistant Service Manager will work closely with the Service Manager and other management to approve side work, oversee team cross-training, and enforce safety standards including food handling procedures and responsible alcohol service training. They will set the pace during peak business hours by actively engaging with guests and employees, ensuring 100% table visitation to gather customer insights for enhancing the sales strategy. Additionally, this role is pivotal in maintaining the cleanliness and safety of the restaurant while controlling guest flow and assisting with liquor inventory ordering. The Assistant Service Manager also supports marketing efforts and helps build sales through promotions and employee incentive programs.

Texas Roadhouse fosters a supportive and engaging work culture where flexible schedules, friendly competitions, employee recognition, and career development are prioritized. Managers benefit from a comprehensive total rewards package after just 30 days of employment, which includes medical, dental, and vision insurance, paid vacation and parental leave, adoption assistance, disability insurance, life and accident coverage, identity theft protection, employee assistance programs, and a 401(k) retirement plan. Additional perks include tuition reimbursements, profit-sharing, stock units programs, community support opportunities, and an annual holiday bonus.

At Texas Roadhouse, equality and diversity are fundamental values. The company is an equal opportunity employer committed to providing a fair and inclusive workplace for all employees and applicants regardless of race, color, religion, age, gender, disability, veteran status, sexual orientation, or any other legally protected category. Joining Texas Roadhouse means becoming part of a family-focused restaurant that celebrates its core values every day while striving to deliver an unparalleled guest experience and championing the importance of legendary people who bring that mission to life.