Assistant Rooms Operations Manager - Housekeeping

Sheraton Hotels & Resorts, part of Marriott International, is a globally recognized hotel brand with a legacy dating back to 1937. Known for providing exceptional hospitality experiences, Sheraton serves as a significant gathering place that connects communities and welcomes guests into a world of comfort and thoughtful service. With over 400 locations worldwide, Sheraton blends rich cultural diversity with industry-leading standards, making it a premier destination for travelers and a sought-after employer in the hospitality sector. Marriott International, as an equal opportunity employer, fosters an inclusive environment valuing the unique backgrounds and talents of each associate, ensuring non-discrimination on any protected basis including disability and veteran status. The company decisively supports career growth, belonging, and purpose for every team member, inviting potential candidates to join their mission "The World’s Gathering Place."

This position is an entry-level management role within the Rooms Operations division at the Sheraton Lake Buena Vista Resort located at 1500 Epcot Resorts Blvd, Florida. The role entails supporting the day-to-day activities across various domains such as Housekeeping, Recreation, Laundry, Staff Management, Around Your Stay (AYS), and Concierge/Guest Services. The job is full-time and classified under management positions, offering an hourly pay range of $25.77 to $29.33, with eligibility for bonuses. Responsibilities include assisting in employee coordination to ensure smooth guest arrival and departure procedures, upholding the property’s cleanliness standards, and striving to achieve both guest and employee satisfaction alongside meeting operational budgets.

The manager will open and close shifts for front desk and housekeeping, manage shift checklists, and utilize room operations reports to oversee departmental functions. Familiarity with a wide array of operations—from Recreation to Concierge services—is essential, as is the capability to operate departmental equipment and report any malfunctions promptly. The role requires ensuring employees have appropriate supplies and uniforms, understanding night audit procedures, and complying with loss prevention policies. Employee performance management, scheduling according to business demands, and tracking attendance are also crucial to the role.

In contributing towards budget goals, the manager supervises selling procedures to maximize room revenue and property occupancy, reviews room rates, manages budgets and payroll reports, and engages in controlling departmental expenses to meet financial objectives. Additionally, the position demands an active role in enhancing guest experiences by investigating incidents, utilizing guest information systems for repeat guest recognition, setting positive examples in guest relations, and interacting with guests to gather feedback, address complaints, and maintain high satisfaction scores. Employee engagement through feedback on guest comments and satisfaction results further reinforces the department’s commitment to quality service.

This is an excellent opportunity for a hospitality professional seeking to develop leadership skills within a prestigious global hotel brand. The Sheraton environment promotes career advancement, inclusivity, and community connection, enabling employees to grow into their best selves while delivering memorable guest experiences. If you are a dedicated team player passionate about hospitality, eager to contribute to operations management and guest satisfaction, this role invites you to begin your purpose with Sheraton, belong to a global team, and become the best version of you.