Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) retirement plan
Professional development opportunities
Employee wellness programs
Job Description
United Service Companies is a multifaceted hospitality management organization dedicated to delivering exceptional guest experiences across various locations, including hotels and restaurants. Known for their commitment to high-quality service and fostering an inclusive and supportive work environment, the company emphasizes diversity and equal opportunity in its workforce. The Maverick Hotel and Restaurants, under their umbrella, represent the pinnacle of this dedication by combining a welcoming atmosphere with top-tier dining and hospitality services. They prioritize creating memorable experiences for both internal associates and external guests, ensuring each visit exceeds expectations.
The role of Restaurant Front of House Supervisor (FOHS) at Ma... Show More
The role of Restaurant Front of House Supervisor (FOHS) at Ma... Show More
Job Requirements
- Must be a United States citizen or possess a valid work permit
- Must be able to read, write and speak English
- Must possess valid Bassett card
- Must possess valid food handler's card
- Must be able to work well under pressure
- Must be able to accurately follow instructions, both verbally and written
- Must be highly detailed orientated
- Must be able to work in a fast paced environment
- Must have excellent listening skills
- Must possess excellent communication skills
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Must have the ability to deal effectively and interact well with the guests and associates
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must be knowledgeable and familiar with food and beverage industry
- Must have a passion for creating an exceptional experience for all guest
Job Qualifications
- High school diploma or equivalent
- At least three years of customer service experience
- At least three years of food and beverage experience
- Prior experience in a high volume restaurant
- Prior experience as a supervisor preferred
- Prior experience in a hotel preferred
- Prior banquet or catering experience preferred
Job Duties
- Work in conjunction with the hotel leadership team to be sure restaurant is overly accommodating to all hotel guests and outside guests
- Interact with restaurant guests to gauge satisfaction and improve customer service
- Drive the training, coaching and mentorship of hourly employees
- Build a community of employees that feel supported in all aspects of employment
- Follow standard operating procedures for opening and closing service at restaurant
- Supervise staff performance in accordance with established standards and procedures
- Monitor employee performance and provide feedback to help them improve their skills
- Assist with training new hires, ensure they are meeting Maverick Hotels and Restaurants standards proper service technique and execution
- Promote cooperative effort, team spirit and good morale among all employees
- Lead by example
- give guidance regarding service technique, behavior and work ethic
- Give feedback to upper management on overall performance of the service team
- Organize and monitor staff arrivals, tardiness, and absences, report attendance issues to management daily
- Monitor adherence to health, safety and hygiene standards in kitchen and restaurant
- Take a proactive approach to facility maintenance
- Maintain strong lines of communication with entire leadership team and staff to drive the success of the restaurant
- Help with duties of other employees when necessary because of an unexpected absence or extra volume
- Ensure the efficient flow of orders from the kitchen to the FOH staff
- Ensure orders are being prepared with the correct priority and alert management to quality issues or long wait times
- Assist in the final plate presentation such as adding condiments or toppings
- Check dishes before delivery for accuracy, presentation, and temperature
- Deliver orders quickly to customers to maintain fast service
- Communicate important information to the kitchen and the BOH staff such as when a customer has a particular request
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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