Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
Paid holidays
Job Description
Omni PGA Frisco Resort & Spa is a premier luxury resort located in Frisco, Texas, offering guests an unparalleled blend of Texas hospitality and sophisticated comfort. With over 500 elegantly designed rooms and suites alongside 10 private ranch houses, the resort provides a unique and welcoming atmosphere for every visitor. Guests are invited to relax in four stunning swimming pools, including a tranquil adults-only rooftop infinity pool, and indulge in world-class treatments at the serene Mokara Spa. The resort's dining experience is equally exceptional, featuring 13 distinct food and beverage venues that cater to every palate, ensuring memorable culinary journeys for all who visit. Whether for a quick weekend getaway or to celebrate a special occasion, Omni PGA Frisco Resort & Spa provides an unforgettable escape that perfectly captures the spirit of the Lone Star State.
Within this prestigious resort, the Ryder Cup Grille and Club 1916 Member Lounge offer all-day dining where honest fare and friendly service combine to create a warm and inviting environment. This is a hub where guests can unwind after a day on the links or enjoy casual dining with a touch of Texas charm. The assistant manager position at Ryder Cup Grille and Club 1916 is integral to maintaining the high standards of service and operational excellence that Omni is known for. The successful candidate will be responsible for training and supervising all associates within the department, ensuring prompt and courteous service, and driving overall guest satisfaction. They will play a crucial role in coordinating daily operations, adhering to service protocols, handling guest complaints efficiently, and supporting financial performance through diligent monitoring and control.
This full-time role demands flexibility, requiring availability during evenings, weekends, and holidays to support the dynamic environment of an upscale resort dining establishment. The assistant manager will also work with the kitchen, stewarding, and cashier teams to maintain seamless service standards and efficient operations. Specific responsibilities include conducting pre-meal meetings, managing staff scheduling, overseeing the preparation and maintenance of service areas, monitoring food quality and consistency, and ensuring the restaurant's physical atmosphere remains inviting and polished. Knowledge of beverage provisions and compliance with liquor liability laws are vital aspects of this role. Additionally, the assistant manager must embody the Omni Hotels & Resorts commitment to excellence by fostering a team atmosphere focused on guest satisfaction and contributing positively to the overall resort experience. This role offers an exciting opportunity to join a respected brand that values quality, hospitality, and employee development.
Within this prestigious resort, the Ryder Cup Grille and Club 1916 Member Lounge offer all-day dining where honest fare and friendly service combine to create a warm and inviting environment. This is a hub where guests can unwind after a day on the links or enjoy casual dining with a touch of Texas charm. The assistant manager position at Ryder Cup Grille and Club 1916 is integral to maintaining the high standards of service and operational excellence that Omni is known for. The successful candidate will be responsible for training and supervising all associates within the department, ensuring prompt and courteous service, and driving overall guest satisfaction. They will play a crucial role in coordinating daily operations, adhering to service protocols, handling guest complaints efficiently, and supporting financial performance through diligent monitoring and control.
This full-time role demands flexibility, requiring availability during evenings, weekends, and holidays to support the dynamic environment of an upscale resort dining establishment. The assistant manager will also work with the kitchen, stewarding, and cashier teams to maintain seamless service standards and efficient operations. Specific responsibilities include conducting pre-meal meetings, managing staff scheduling, overseeing the preparation and maintenance of service areas, monitoring food quality and consistency, and ensuring the restaurant's physical atmosphere remains inviting and polished. Knowledge of beverage provisions and compliance with liquor liability laws are vital aspects of this role. Additionally, the assistant manager must embody the Omni Hotels & Resorts commitment to excellence by fostering a team atmosphere focused on guest satisfaction and contributing positively to the overall resort experience. This role offers an exciting opportunity to join a respected brand that values quality, hospitality, and employee development.
Job Requirements
- High school diploma or equivalent
- Previous experience in restaurant management
- Must have or obtain unexpired Food Handlers and TABC certifications
- Ability to work flexible hours including nights, weekends, and holidays
- Physical ability to stand and walk for an entire shift
- Ability to lift, move, and carry moderate weight
- Willingness to work in various areas of the resort including interior hotel, dining room, and kitchen
- Comply with all health and safety regulations
Job Qualifications
- Previous restaurant manager experience required
- Flexible schedule including evenings, weekends, and holidays
- Understanding of financial statements and labor productivity
- Hold unexpired Food Handlers and TABC certifications or obtain upon hire
- Ability to stand and walk for extended periods
- Capable of moving, lifting, carrying, pushing, and pulling moderate weight without assistance
- Experience working in hotel dining rooms and restaurant kitchens
- Familiarity with cleaning chemicals, food items, and beverages
Job Duties
- Ensure maximum guest satisfaction while dining in the restaurant
- Conduct daily pre-meal meetings with service staff
- Supervise floor operations during service
- Ensure service personnel follow service protocol including steps of service
- Handle all guest complaints to satisfaction
- Make weekly staff schedules
- Ensure kitchen, stewarding, and cashier staff are on duty as scheduled
- Ensure side-stations are fully stocked with equipment
- Check proper functioning of beverage machines
- Ensure rotation in seating assignments
- Assist in seating or service of guests as necessary
- Monitor staff productivity
- Monitor food quality and consistency
- Post accurate special boards and descriptions
- Recognize and acknowledge repeat guests
- Review daily reservations and check VIP lists
- Handle all special attention details
- Maintain cleanliness and atmosphere of restaurant
- Ensure staff uniforms and appearances meet standards
- Inspect tabletops, side-stations, and tray stands during service
- Ensure all equipment is in good condition and clean
- Adjust lights and music appropriately for meal periods
- Perform up-selling techniques with staff
- Be familiar with beverage procedures and assist cashier when needed
- Adhere to company policies and procedures
- Know and enforce liquor liability laws
- Perform additional duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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