Assistant Restaurant Manager

Dunkin' is a renowned global brand founded in 1950, recognized as America's favorite all-day, everyday stop for coffee and baked goods. With more than 13,100 restaurants spread across 41 countries, Dunkin' has solidified itself as a market leader in multiple categories including hot and iced coffee, donuts, bagels, and muffins. The company is headquartered in Canton, Massachusetts and is a proud part of the Dunkin' Brands Group, Inc. family of companies. Over the years, Dunkin' has earned the distinction of being ranked No. 1 for customer loyalty in the coffee category by Brand Keys for 14 consecutive years, demonstrating its commitment to quality and customer satisfaction. The brand's expansive network and consistent high standards make it a premier destination for guests looking for great-tasting coffee and fresh baked goods at any time of day.

The role of the Assistant Restaurant Manager at Dunkin' is a vital leadership position responsible for supporting the Restaurant Manager in delivering exceptional guest experiences while achieving profitable top-line sales. This position requires a hands-on leader who is passionate about cultivating a team-oriented environment with dedicated employees who strive to exceed guest expectations. The Assistant Restaurant Manager plays an instrumental role in recruiting, hiring, onboarding, and coaching frontline team members, including Crew and Shift Leaders, to ensure that Dunkin's high standards for guest service, food safety, and operational excellence are met consistently. This leadership role involves fostering a guest-first culture within the restaurant and maintaining safe and secure work environments that comply with all regulatory guidelines.

Furthermore, the Assistant Restaurant Manager helps drive the operational and financial success of the store by executing brand standards, managing shifts effectively, and controlling costs to maximize profitability. They are also responsible for implementing new marketing promotions and product rollouts, driving sales goals, and responding proactively to guest feedback to enhance overall restaurant performance. Through careful monitoring of restaurant assessments and guest satisfaction scores, the Assistant Restaurant Manager collaborates with the restaurant team to develop and execute robust action plans that boost productivity, quality, and guest service.

To excel in this role, candidates must possess strong interpersonal and leadership skills, a solid understanding of business and financial management, and a passion for building effective teams. The ideal candidate will be proficient in math and financial acumen, possess basic computer skills and writing abilities, and have relevant experience within the restaurant or retail industries. This position requires the ability to make sound decisions, solve problems efficiently, and foster a collaborative workplace culture that upholds Dunkin's values and standards.

Joining Dunkin' as an Assistant Restaurant Manager puts you at the helm of a dynamic team dedicated to providing memorable guest experiences while upholding a legacy of quality and community. This role offers the opportunity to develop your leadership capabilities, contribute to a globally recognized brand, and play a critical part in the ongoing success and growth of Dunkin's restaurant operations.